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Why can't I find any results for my diagnosis (service homepage / app)?
For some error symptoms there are currently no universal answers.
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FAQs on Wi-Fi connections
Here you will find answers to the most common questions about Wi-Fi connections.
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How to reset a Nokia smartphone?
Depending on the issue with your Nokia smartphone, there are up to three ways to reset it.
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The battery is not working, what can I do?
Please make sure the battery or batteries are inserted correctly into your product.
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What is the maximum number of pixel errors allowed on my display?
Please check the resolution of your display (screen) to see if the number of pixel errors is still within the specified tolerance range.
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Why does my camera not work correctly (smartphones / tablets)?
If you have problems with the camera of your smartphone or tablet, then maybe the following tips will help you.
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Why is my battery not recognized by the device?
If a new battery is not detected, conditioning could help.
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What do I do if there are pixel errors on the display?
Check with the pixel error class if it is a warranty case.
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FAQs on Meltdown and Spectre
Answers to the most common questions about the processor vulnerabilities and attack scenarios Meltdown and Spectre.
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Why can't apps be installed on the device?
This FAQ will help you if you are unable to install an app.
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FAQs on packaging instructions for MEDION products in the event of servicing
Here you will find information and packaging instructions for MEDION products in case of service.
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My device will not turn on, what can I do?
Please test another socket in another circuit.
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Why does the connected microphone not work?
Check if the microphone is connected to the correct input.
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Why does the volume of my device change automatically?
If the volume on your product changes automatically, check whether the volume buttons on the device are operable or jammed.
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Why does my memory card not work?
This will tell you if your memory card is faulty.
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How can I fix a malfunctioning Android app?
The problem can often be solved with one of the listed procedures.
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Why is the image of my device too dark or too bright?
Follow the points in this FAQ if your device is too dark or too bright.
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The volume is too low or no sound at all, what can I do?
If you have no sound or the volume is too low from the connected speakers or headphones?
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My device will not turn on, what can I do?
Does the power outlet, you have connected your products power lead to, work?
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Why are there bright or dark spots on my display?
If the spots always remain in the same place even when the picture changes it will be pixel errors.
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Featured Knowledge Base Article
What are the system requirements for Windows 11?
Whether Windows 11 can be installed on your computer depends on the hardware of your computer.
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Featured Knowledge Base Article
How do I switch out of Windows 10 in S mode?
Microsoft offers a free app for this purpose in the App Store.
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Featured Knowledge Base Article
How can you fix Windows 10 Update errors downloading installation files?
Windows 10 Update errors downloading installation files
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