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FAQs

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How do I update the firmware for the alarm system?

This FAQ explains how to update the firmware.
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100% helpful (1/1)
‎16.01.2024 14:37

What can I do if my device stops responding or hangs?

In this case, a residual current discharge (power supply reset) can help.
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67% helpful (2/3)
‎25.03.2021 10:12

The battery is not working, what can I do?

Please make sure the battery or batteries are inserted correctly into your product.
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50% helpful (2/4)
‎20.04.2021 06:19

My device will not turn on, what can I do?

Please test another socket in another circuit.
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50% helpful (2/4)
‎20.04.2021 06:04

Why is the quality of the sound so bad? (Smart Home / Photo / Video)

This could be due to the sound settings.
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50% helpful (1/2)
‎15.04.2021 11:03

Why does my memory card not work?

This will tell you if your memory card is faulty.
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50% helpful (1/2)
‎15.04.2021 08:05

My device shuts itself off, what can I do?

Please check the power supply first.
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50% helpful (1/2)
‎18.03.2021 14:25

My device cannot be turned off, what can I do?

The following steps may help if your device does not turn off.
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50% helpful (1/2)
‎20.04.2021 10:27

FAQs about the MEDION X50+ SW Robot Vacuum Cleaner

In this FAQ you will find useful information about your robot vacuum cleaner.
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No ratings
‎04.01.2024 11:42

Why does the floor remain wet after my robot vacuum cleaner has mopped?

You can change the amount of water dispensed in the Life+ app.
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No ratings
‎11.12.2023 16:29

How do I set up a Wi-Fi connection for my robot vacuum cleaner?

Follow the individual points in this FAQ.
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No ratings
‎12.12.2023 06:30

Can I use cleaning agents with my robot vacuum cleaner?

Additional cleaning agents can damage the robot vacuum cleaner.
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No ratings
‎11.12.2023 13:02

How do I carry out a residual current discharge on my robot vacuum cleaner?

Follow the instructions in this FAQ.
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No ratings
‎11.12.2023 12:59

How do I check the pressure resistance of my robot vacuum cleaner's shock sensors?

Follow the steps mentioned in this FAQ.
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No ratings
‎11.12.2023 12:53

Where can I find the online troubleshooting?

You can find the error diagnosis on the MEDION Service page.
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No ratings
‎18.12.2023 12:40

Why do I get the error message: Please check dirty watertank on my MD 18379 mopping robot?

The contacts of the dirty water tank are dirty, clean them carefully.
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No ratings
‎11.10.2023 10:49

What do I do if I have a swollen battery on my unit?

Do not connect the unit to the power supply and follow the further procedure in this FAQ.
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No ratings
‎11.10.2023 10:44

How can I register the door / window sensor in my alarm system?

The sensors are set up via the Smart Home app.
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No ratings
‎12.04.2022 09:49

FAQs on the wireless doorbell MEDION E85010

Here you will find general information about your wireless doorbell.
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0% helpful (0/1)
‎13.10.2021 14:06

How can I replace the battery of my Robot Vacuum Cleaner MD 18871?

Open the maintenance door on the underside of the Robot vacuum Cleaner.
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No ratings
‎25.09.2023 10:30
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