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Windows offers its own troubleshooting service that can help you immediately.
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The Fn key is a special key found especially on notebooks or netbooks.
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Download the new firmware upgrade from our service page.
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To find the BitLocker key, log in to your Microsoft account and manage the keys for the corresponding device. On modern notebooks, the key is automatically saved in the Microsoft account.
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If your product is being used as an external player please check if the connection cable is properly plugged in.
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This could be due to a too low refresh rate (Hertz).
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If your memory card is no longer recognized, it needs to be repaired or replaced.
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With the installation of the Core Voltage Offset Tool an undervolting function is introduced.
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If a new battery is not detected, conditioning could help.
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Perform a reboot and restart or switch the diagnostics area to custom diagnosis.
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Please check the resolution of your display (screen) to see if the number of pixel errors is still within the specified tolerance range.
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We offer a BIOS update that optimises the fan speed of your notebook.
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In this FAQ we explain the necessary steps.
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To open your laptop, you need to unscrew the case screws and release the plastic clips.
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This will tell you if your memory card is faulty.
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Windows offers the troubleshooting app for sound problems.
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XMP memory can be operated without an XMP profile, but then uses standard JEDEC settings with potentially lower performance. To be able to use the memory with XMP profile, both the mainboard and CPU must be XMP-capable.
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The following steps may help if your device does not turn off.
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Check the primary side power supply and, if present, the on / off switch of the power supply.
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Check with the pixel error class if it is a warranty case.
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