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For some error symptoms there are currently no universal answers.
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Windows offers its own troubleshooting service that can help you immediately.
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The Bluetooth dongle may only be connected to PCs / notebooks that do not have their own Bluetooth chip installed.
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Check the power supply and install all the latest software updates. If necessary, uninstall problematic USB device drivers and restart.
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This may be caused by a swollen battery, which poses a fire risk. MEDION advises you not to use or charge the device and to prepare it safely for disposal.
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Activate RAID mode in the BIOS and create the desired array. Then install Windows with the required drivers. Back up your data beforehand, as it may be lost.
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Loosen the screws and then carefully separate the plastic clips that connect the housing halves. Please note that modifications to the device may limit the warranty, as only the delivery condition is fully guaranteed.
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Download the new firmware upgrade from our service page.
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You can use the MEDION service portal to contact us, initiate repairs, receive troubleshooting tips, register products and monitor service processes.
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We offer a BIOS update that optimises the fan speed of your notebook.
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Information on maximum memory expansion, SATA interfaces, M.2 slots and more.
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Both Windows and the built-in hard disk have an energy management.
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This error code is displayed if an attempt is made to activate Office before Windows itself has been activated.
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With the installation of the Core Voltage Offset Tool an undervolting function is introduced.
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A slow or crashing system may be due to outdated software or full hard drives. Update regularly and use tools such as the MEDION Service App to detect errors.
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Check the HDMI cable and the input source on the TV. For high-resolution signals, use an HDMI cable from standard 2.0.
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If your product is being used as an external player please check if the connection cable is properly plugged in.
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Each appliance has a type plate with MSN / MD number. Depending on the appliance type, this can be found on the underside, rear, inside or on the packaging.
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You can find the error diagnosis on the MEDION Service page.
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Windows offers the troubleshooting app for sound problems.
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