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FAQs

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The Bluetooth dongle may only be connected to PCs / notebooks that do not have their own Bluetooth chip installed.
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Windows offers its own troubleshooting service that can help you immediately.
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Download the new firmware upgrade from our service page.
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To find the BitLocker key, log in to your Microsoft account and manage the keys for the corresponding device. On modern notebooks, the key is automatically saved in the Microsoft account.
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Activate RAID mode in the BIOS and create the desired array. Then install Windows with the required drivers. Back up your data beforehand, as it may be lost.
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If your product is being used as an external player please check if the connection cable is properly plugged in.
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Perform a reboot and restart or switch the diagnostics area to custom diagnosis.
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This could be due to a too low refresh rate (Hertz).
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If your memory card is no longer recognized, it needs to be repaired or replaced.
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With the installation of the Core Voltage Offset Tool an undervolting function is introduced.
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If a new battery is not detected, conditioning could help.
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We offer a BIOS update that optimises the fan speed of your notebook.
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Please check the resolution of your display (screen) to see if the number of pixel errors is still within the specified tolerance range.
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Loosen the screws and then carefully separate the plastic clips that connect the housing halves. Please note that modifications to the device may limit the warranty, as only the delivery condition is fully guaranteed.
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This will tell you if your memory card is faulty.
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Windows offers the troubleshooting app for sound problems.
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XMP memory can be operated without an XMP profile, but then uses standard JEDEC settings with potentially lower performance. To be able to use the memory with XMP profile, both the mainboard and CPU must be XMP-capable.
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First, the BIOS settings should be checked.
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The following steps may help if your device does not turn off.
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Note the points in this FAQ if no HDMI signal is available.
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