FAQs

Contact the support and mention whitescreen and the code O38%.

Open the Windows settings with the key combination ‘Windows’ + ‘i’, go to ‘Accounts’ and then to ‘Login options’.

If two-step verification is enabled and no alternative verification method is available, Microsoft cannot help. Without this verification, you should try the sign-in utility or fill out the Microsoft account recovery form to get feedback.

Check blocked ventilation slots and clean them regularly. If the notebook still gets warm, close unnecessary programmes and manage autostart programmes via the task manager to reduce the system load.

You can switch between tablet mode / desktop mode in the Info Centre.

The MSInfo32.exe programme available under all current Windows versions can be used for this purpose.

Install the appropriate drivers again.

Due to their mechanical components, hard drives can make noises. If unusual noises occur, it is recommended to check the status of the hard drive using system commands and, if necessary, to use the manufacturer's diagnostic software.