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FAQs

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Appliances become warm when the ambient temperature is high, the ventilation is blocked or many programmes are running. Regular cleaning and limiting parallel processes can help.
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Depending on the selected language, keyboards have different layouts.
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Log in with your MEDION account, activate Bytes & Benefits and secure exclusive benefits when you make a purchase.
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The ERAZER V1 (MD 60961) MSN 40084477 cooling kit is only compatible with the ERAZER Beast X40, while the ERAZER V2 (MD 62737) MSN 40091108 cooling kit is only suitable for the Beast 16 X1.
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If your web radio goes off when you lock the screen, this is due to standby mode. Set Never in the power options to prevent this.
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Does the power outlet, you have connected your products power lead to, work?
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Open the Windows settings with the key combination ‘Windows’ + ‘i’, go to ‘Accounts’ and then to ‘Login options’.
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The operating system may start due to a software error or incorrect BIOS settings. Use the restore point or reinstall the system.
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Use the MSInfo32 program, which is started by entering ‘msinfo32’ in the Run dialogue (Windows key + r). There you will find the mainboard designation under ‘System overview’ behind ‘BaseBoard product’.
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Different numeral systems cause storage capacities to be represented differently.
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Check blocked ventilation slots and clean them regularly. If the notebook still gets warm, close unnecessary programmes and manage autostart programmes via the task manager to reduce the system load.
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Contact the support and mention whitescreen and the code O38%.
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The colour change cannot be set.
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You can switch between tablet mode / desktop mode in the Info Centre.
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To upgrade your RAM, know the memory generation, voltage, number of pins and clock rate. Switch off the computer and disconnect it from the power supply before installing the RAM.
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A UEFI-bootable USB stick is used for flexible Windows installation. This USB stick can be easily created with tools such as Media Creation Tool or Rufus by downloading the Windows ISO file from Microsoft.
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The MSInfo32.exe programme available under all current Windows versions can be used for this purpose.
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Install the appropriate drivers again.
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The position of the notebook does not affect its cooling performance. As soon as the hoses are connected, the water circuit is a closed system with a pump in the external cooling kit.
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First log in to the service homepage or create an account. You can then enter the specific MSN of your device under My account and Register new product.
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