FAQs

Check with the pixel error class if it is a warranty case.

There may be a cable break, one of the most common signs of wear on electrical equipment.

Hard drives contain mechanical components, such as fast rotating metal plates and moving writing and reading heads which can cause noises such as buzzing, creaking, clicking and clunking during normal operation.

Download the new firmware upgrade from our service page.

Both Windows and the built-in hard disk have an energy management.

Depending on which interfaces are provided by a M.2 connector, a specific form of the connection is used.

Answers to common questions about the Intel Management Engine (SA-00086) vulnerability.

Due to different jack standards (CTIA / OMTP), the microphone is not recognized. A suitable adapter or splitter will solve the problem.

The new Secure Boot certificates are delivered via Windows updates. A BIOS update is usually not necessary and is otherwise supplied automatically.

Start the MEDION Recovery Solution and use it to restore your system. Also, note the recovery options and the associated data loss.

Reasons and methods for reinstalling Windows, especially via MEDION Recovery, Windows Recovery, or USB stick, are displayed. Important information on data backup, installation, activation, and common problems is also provided.

Downloads may fail, so only use trusted official sources. If you encounter problems, simple measures such as reloading the page or using a different browser can help.

The Avantum 15 E1 has a 0.1378 in (OD) x 0.0530 in (ID) x 0.4130 in (L) connector, while the Avantum 17 E1 (E1E and E1i) has 0.1575 in (OD) x 0.0669 in (ID) x 0.4016 in (L) connector. Both feature a positive inner and negative outer polarity.

According to EU guidelines, MEDION notebooks can be delivered without a power adapter, which can cause performance and charging problems if third-party power adapters are too weak. Check that the power adapter has the required wattage, is USB Power Delivery Specification certified and that the battery is not in shipping mode.

Log in with your MEDION account, activate Bytes & Benefits and secure exclusive benefits when you make a purchase.

The MEDION Service App lets you check whether Windows or driver updates are already available for your device.

The ERAZER Deputy P60 can be used without a battery without any problems. For permanent removal, we recommend activating shipping mode in the BIOS to reduce self-discharge.

These are available in our spare parts shop. Enter the MSN or model designation of the main product to identify the required spare part.

A UEFI-bootable USB stick is used for flexible Windows installation. This USB stick can be easily created with tools such as Media Creation Tool or Rufus by downloading the Windows ISO file from Microsoft.

First log in to the service homepage or create an account. You can then enter the specific MSN of your device under My account and Register new product.