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Showing topics with label Notebook. Show all topics

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When and how do I get my promotional code / key?

Promotional codes / keys will be sent 14 days after receipt of the goods. Check the SPAM folder of your e-mail account via a browser.

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100% helpful (4/4)

‎23.04.2025 10:35

After the update to 24H2 there are network and system problems, what can I do?

Remove WinHTTPAutoProxySvc from the registry and restart the PC or use the Windows recovery option ‘Reset this PC’ with the selection ‘Keep my files’.

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100% helpful (5/5)

‎03.04.2025 08:26

How do I upgrade my computer's Random Access Memory (RAM)?

To upgrade your RAM, know the memory generation, voltage, number of pins and clock rate. Switch off the computer and disconnect it from the power supply before installing the RAM.

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100% helpful (4/4)

‎19.03.2025 09:55

FAQs on finding the type plate (MSN / MD number)

Each appliance has a type plate with MSN / MD number. Depending on the appliance type, this can be found on the underside, rear, inside or on the packaging.

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100% helpful (4/4)

‎18.03.2025 12:54

How can I use the Hibernation USB Power function of the ERAZER Major X20 notebook?

The ERAZER ControlCenter software can be used to activate or deactivate the USB ports in sleep mode or when switched off, even without a connected power supply unit.

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100% helpful (3/3)

‎20.02.2025 09:56

Why does my notebook write numbers instead of the letters displayed on some keys?

The NUM Lock function is probably active. Switch it off by pressing the SHIFT + FN + NUM Lock, FN + Ins or FN + NUM buttons simultaneously.

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100% helpful (1/1)

‎03.02.2025 13:27

Why is the CoPilot button on my ERAZER Major 15 X1 notebook not working?

Install the software patch by downloading the file, unzipping it and executing it with administrator rights to activate the CoPilot button.

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100% helpful (3/3)

‎26.11.2024 07:12

Why does the MEDION Service App run in an endless loop?

Perform a reboot and restart or switch the diagnostics area to custom diagnosis.

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100% helpful (1/1)

‎15.08.2024 10:55

Black screen under Windows 10

The mouse pointer is visible, but otherwise the screen is black.

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100% helpful (1/1)

‎04.07.2024 10:51

Why can't apps be installed on the device?

Installations often fail due to insufficient storage space or incompatibility. With smart TVs, apps only work on Android devices or specific portals.

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100% helpful (1/1)

‎12.05.2025 13:46

FAQs on Wi-Fi connections

Here you will find answers to the most common questions about Wi-Fi connections.

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100% helpful (1/1)

‎30.04.2024 10:33

FAQs on packaging instructions for MEDION products in the event of servicing

Here you will find information and packaging instructions for MEDION products in case of service.

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100% helpful (1/1)

‎15.09.2025 08:22

How can I optimise the fan settings of my ERAZER Crawler E40 & Deputy P40 notebook?

The fan settings can be optimised by a Bios update.

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100% helpful (1/1)

‎04.07.2024 06:29

Why does the ventilation of my E15301 / E15302 notebook constantly turn on and off?

We offer a BIOS update that optimises the fan speed of your notebook.

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100% helpful (1/1)

‎05.08.2024 11:01

How do I install Windows 11 without an existing Wi-Fi driver?

This FAQ tells you how to proceed.

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100% helpful (2/2)

‎09.10.2023 12:42

FAQs about the MEDION MD 88437 5in1 Docking Station - Alternate / Display Mode

Answers to frequently asked questions about the 5in1 Type-C docking station.

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100% helpful (1/1)

‎03.02.2023 13:15

The sound is missing or too quiet, what can I do (PC and notebook)?

Windows offers its own troubleshooting service that can help you immediately.

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100% helpful (1/1)

‎18.12.2023 12:41

FAQs about the MEDION Service App

Our service app for Windows and Android devices tests your product for all possible sources of error.

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100% helpful (2/2)

‎30.09.2025 19:59

How do I enable the undervolting option on my Beast X20 notebook?

With the installation of the Core Voltage Offset Tool an undervolting function is introduced.

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100% helpful (1/1)

‎31.05.2022 07:27

FAQs for the Notebook ERAZER Beast X30 Series

Tips and hints for the ERAZER Beast X30 series

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100% helpful (1/1)

‎15.06.2023 14:23

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What are the system requirements for Windows 11?

Windows 11 requires at least a 1 GHz processor with 2 cores, 4 GB RAM, 64 GB storage space, TPM 2.0 and DirectX 12-capable graphics. Internet and a Microsoft account are required to install Windows 11 Home.

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100% helpful (3/3)

‎18.10.2024 13:19