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FAQs

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Why does the app crash / cannot connect to the external device?

In case of app problems, follow the points in this FAQ.
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‎22.04.2024 10:26

FAQs on how to fix Bluetooth problems under Windows 10

Here you will find solutions for solving Bluetooth problems.
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‎22.04.2024 10:21

Why is the hard drive or CD / DVD / BluRay drive not working properly?

Install the appropriate drivers again.
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‎09.04.2024 13:21

Why does the device get unusually warm?

This FAQ offers solutions for unusual heating of the device.
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‎08.04.2024 09:46

Why can't my MEDION notebook be switched on during the initial setup?

In this FAQ you will find important information about the transport mode.
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‎12.03.2024 08:40

How do I deal with white screens on my ERAZER Beast X40 notebook?

Contact the support and mention whitescreen and the code O38%.
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‎29.02.2024 13:58

FAQs on packaging instructions for MEDION products in the event of servicing

Here you will find information and packaging instructions for MEDION products in case of service.
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100% helpful (1/1)
‎17.01.2024 11:00

My notebook keyboard writes some characters twice, what can I do?

In this FAQ we show you a troubleshooting guide.
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67% helpful (2/3)
‎17.01.2024 10:09

How do I update device drivers?

Windows 10 and Windows 11 comes with several options to update a device driver.
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75% helpful (3/4)
‎16.01.2024 14:34

Why can't the webcam and / or microphone be activated?

This FAQ describes how to activate / deactivate private mode.
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‎02.01.2024 13:38

How can I set the colour change on my ERAZER Crawler E25?

The colour change cannot be set.
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‎18.12.2023 12:45

The sound is missing or too quiet, what can I do (PC and notebook)?

Windows offers its own troubleshooting service that can help you immediately.
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100% helpful (1/1)
‎18.12.2023 12:41

Where can I find the online troubleshooting?

You can find the error diagnosis on the MEDION Service page.
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‎18.12.2023 12:40

How do I install Windows 11 without an existing Wi-Fi driver?

This FAQ tells you how to proceed.
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100% helpful (1/1)
‎09.10.2023 12:42

How can I improve the scrolling of the touch panel?

Download the new firmware upgrade from our service page.
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100% helpful (2/2)
‎18.08.2023 06:55

My device no longer shows an image, what can I do?

If your product is being used as an external player please check if the connection cable is properly plugged in.
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100% helpful (1/1)
‎04.08.2023 12:37

How is the key used to activate Windows displayed?

ShowKeyPlus displays the installed keys.
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‎05.07.2023 14:09

FAQs for the Notebook ERAZER Beast X30 Series

Tips and hints for the ERAZER Beast X30 series
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100% helpful (1/1)
‎15.06.2023 14:23

Why can't I find any results for my diagnosis (service homepage / app)?

For some error symptoms there are currently no universal answers.
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100% helpful (3/3)
‎07.06.2023 14:03

FAQs about the MEDION MD 88437 5in1 Docking Station - Alternate / Display Mode

Answers to frequently asked questions about the 5in1 Type-C docking station.
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100% helpful (1/1)
‎03.02.2023 13:15
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