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FAQs

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Why does the ventilation of my E15301 / E15302 notebook constantly turn on and off?

We offer a BIOS update that optimises the fan speed of your notebook.
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100% helpful (1/1)
‎05.08.2024 11:01

My notebook keyboard writes some characters twice, what can I do?

In this FAQ we show you a troubleshooting guide.
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67% helpful (2/3)
‎17.01.2024 10:09

Why can't I find any results for my diagnosis (service homepage / app)?

For some error symptoms there are currently no universal answers.
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100% helpful (3/3)
‎07.06.2023 14:03

How can I improve the scrolling of the touch panel?

Download the new firmware upgrade from our service page.
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100% helpful (2/2)
‎18.08.2023 06:55

BIOS updates concerning the Meltdown / Spectre vulnerability for MEDION Notebooks

BIOS updates are requested for the current MEDION devices
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34% helpful (1/3)
‎28.05.2019 12:40

How do I fix sudden unwanted effects on my ERAZER Beast X25?

The remedy is to run a provided tool.
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75% helpful (3/4)
‎01.03.2022 13:09

How do I update device drivers?

Windows 10 and Windows 11 comes with several options to update a device driver.
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75% helpful (3/4)
‎16.01.2024 14:34

Why does the MEDION Service App run in an endless loop?

Perform a reboot and restart or switch the diagnostics area to custom diagnosis.
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100% helpful (1/1)
‎15.08.2024 10:55

FAQs on Wi-Fi connections

Here you will find answers to the most common questions about Wi-Fi connections.
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100% helpful (1/1)
‎30.04.2024 10:33

How can I optimise the fan settings of my ERAZER Crawler E40 & Deputy P40 notebook?

The fan settings can be optimised by a Bios update.
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100% helpful (1/1)
‎04.07.2024 06:29

How do I exit S mode under Windows 10?

Go to Settings, then Activation, select the Store link and click Download to exit S Mode.
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100% helpful (2/2)
‎28.10.2024 08:38

The battery is not working, what can I do?

Please make sure the battery or batteries are inserted correctly into your product.
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50% helpful (2/4)
‎20.04.2021 06:19

What is the maximum number of pixel errors allowed on my display?

Please check the resolution of your display (screen) to see if the number of pixel errors is still within the specified tolerance range.
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100% helpful (2/2)
‎15.04.2021 09:25

My PC or notebook is unusually loud, what can I do?

Increasing volume usually results from faster running fans. This can be caused by continuous background processes or dusty fans.
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100% helpful (1/1)
‎15.04.2021 07:57

Why is my battery not recognized by the device?

If a new battery is not detected, conditioning could help.
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100% helpful (2/2)
‎09.03.2021 07:46

What do I do if there are pixel errors on the display?

Check with the pixel error class if it is a warranty case.
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100% helpful (2/2)
‎13.04.2021 07:50

FAQs on Meltdown and Spectre

Answers to the most common questions about the processor vulnerabilities and attack scenarios Meltdown and Spectre.
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50% helpful (1/2)
‎28.05.2019 12:46

Black screen under Windows 10

The mouse pointer is visible, but otherwise the screen is black.
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100% helpful (1/1)
‎04.07.2024 10:51

Why can't apps be installed on the device?

This FAQ will help you if you are unable to install an app.
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100% helpful (1/1)
‎26.06.2024 09:26

FAQs on packaging instructions for MEDION products in the event of servicing

Here you will find information and packaging instructions for MEDION products in case of service.
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100% helpful (1/1)
‎17.01.2024 11:00
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