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FAQs

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How do I switch out of Windows 10 in S mode?

Microsoft offers a free app for this purpose in the App Store.
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100% nuttig (2/2)
‎24.04.2024 11:38

Why does the connected microphone not work?

Check if the microphone is connected to the correct input.
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100% nuttig (1/1)
‎16.04.2021 08:07

Why can't I find any results for my diagnosis (service homepage / app)?

For some error symptoms there are currently no universal answers.
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100% nuttig (3/3)
‎07.06.2023 14:03

The monitor image flickers, which setting do I have to change?

Set the appropriate screen refresh rate (refresh rate).
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100% nuttig (1/1)
‎26.04.2024 15:10

What is the maximum number of pixel errors allowed on my display?

Please check the resolution of your display (screen) to see if the number of pixel errors is still within the specified tolerance range.
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100% nuttig (2/2)
‎15.04.2021 09:25

Why is my camera not working as expected? (PC, Notebook)

For computers that are running with a Windows operating system, Windows offers its own troubleshooting which can help you immediately.
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100% nuttig (1/1)
‎15.04.2021 07:45

Why is my camera not working as expected? (webcam)

Sometimes it is enough to reinstall or update the driver so that everything works again.
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100% nuttig (1/1)
‎15.04.2021 07:21

My PC or notebook is unusually loud, what can I do?

Increasing volume usually results from faster running fans. This can be caused by continuous background processes or dusty fans.
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100% nuttig (1/1)
‎15.04.2021 07:57

Why is the image flickering on the playback device?

This could be due to a too low refresh rate (Hertz).
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100% nuttig (1/1)
‎22.05.2024 10:30

Why is the image of my device too dark or too bright?

Follow the points in this FAQ if your device is too dark or too bright.
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100% nuttig (1/1)
‎24.04.2024 11:40

My device no longer shows an image, what can I do?

If your product is being used as an external player please check if the connection cable is properly plugged in.
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100% nuttig (1/1)
‎04.08.2023 12:37

My device will not turn on, what can I do?

Does the power outlet, you have connected your products power lead to, work?
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100% nuttig (1/1)
‎15.04.2021 07:02

Why are there bright or dark spots on my display?

If the spots always remain in the same place even when the picture changes it will be pixel errors.
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100% nuttig (1/1)
‎17.03.2021 05:31

Why does the fuse trips when the device is switched on?

First, attach your device to a different power outlet and see if this results in the fuse tripping.
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100% nuttig (1/1)
‎17.03.2021 05:49

How can I extend the battery life?

Battery powered devices offer some adjustment options to increase the runtime.
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100% nuttig (1/1)
‎17.03.2021 07:20

Why will my device not wake up from sleep mode?

This FAQ gives you possible solutions on how to end the sleep mode.
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100% nuttig (1/1)
‎23.05.2024 11:20

What can I do if my memory card is no longer recognized?

If your memory card is no longer recognized, it needs to be repaired or replaced.
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100% nuttig (1/1)
‎09.03.2021 07:31

Why is my battery not recognized by the device?

If a new battery is not detected, conditioning could help.
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100% nuttig (2/2)
‎09.03.2021 07:46

Why does the device not respond to the connected external power supply?

Check the primary side power supply and, if present, the on / off switch of the power supply.
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100% nuttig (1/1)
‎13.04.2021 07:48

What do I do if there are pixel errors on the display?

Check with the pixel error class if it is a warranty case.
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100% nuttig (2/2)
‎13.04.2021 07:50
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