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Why is the hard drive or CD / DVD / BluRay drive not working properly?
Install the appropriate drivers again.
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Why does the device get unusually warm?
This FAQ offers solutions for unusual heating of the device.
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My notebook is getting unusually warm, what can I do?
First check whether your notebook is getting enough cooling air and then proceed as described in the FAQ.
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Where can I find the online troubleshooting?
You can find the error diagnosis on the MEDION Service page.
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How can I display the original installation date of my Windows operating system?
Proceed as described in this FAQ.
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What do I do if I have a swollen battery on my unit?
Do not connect the unit to the power supply and follow the further procedure in this FAQ.
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How do I call up the BIOS from Windows?
You can find the necessary steps in this FAQ.
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How is the key used to activate Windows displayed?
ShowKeyPlus displays the installed keys.
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My Windows 10 computer does not play any sound.
Windows offers the troubleshooting app for sound problems.
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Why can't I connect my mouse and keyboard set?
The Bluetooth dongle may only be connected to PCs / notebooks that do not have their own Bluetooth chip installed.
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My computer asks for a BitLocker key, where can I find it?
The necessary procedure is explained in this FAQ.
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Why is the touchpad of my laptop without function?
Helpful hints about the touchpad.
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Why does my device has a shorter battery life than specified?
In this article we explain why the battery life of your device may differ from the manufacturer's specifications.
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How do I turn Fast Startup off or on in Windows?
You can find the setting in the Control Panel under Power Options.
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What is Winget and how and for what do I use it?
The winget command line tool can be used to search, install, update and configure applications.
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How do I quickly find out the installed BIOS version (UEFI)?
The MSInfo32.exe program available under all current Windows versions can be used for this purpose.
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Why doesn't my computer play Ultra HD Blu-Ray discs anymore?
Intel processors from the Core-i-11000 model series and newer no longer have the necessary security feature SGX.
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Why can't I leave the S mode?
Temporarily install another language, change your system to it and now exit S-mode.
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How do I change the system language in Windows?
You'll first need to install its language pack (if it's available).
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Can I run XMP RAM in non XMP capable devices?
XMP RAM can be used in any device. Here you can find more information about it.
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What are the system requirements for Windows 11?
Whether Windows 11 can be installed on your computer depends on the hardware of your computer.
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How do I switch out of Windows 10 in S mode?
Microsoft offers a free app for this purpose in the App Store.
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How can you fix Windows 10 Update errors downloading installation files?
Windows 10 Update errors downloading installation files
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