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Why does my web radio switch off when I lock my screen?
In this FAQ we explain how to keep your web radio running.
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What is the maximum amount of memory supported by my Windows operating system?
The maximum possible memory expansion depends on the Windows version.
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How can I find out if my device supports Windows Hello?
This FAQ shows you how to find out whether the device supports Windows Hello.
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How can I switch between tablet and desktop mode?
You can switch between tablet mode / desktop mode in the Info Centre.
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How do I quickly find out whether my Windows is running in UEFI or BIOS mode?
The MSInfo32.exe programme available under all current Windows versions can be used for this purpose.
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Black screen under Windows 10
The mouse pointer is visible, but otherwise the screen is black.
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Why can't apps be installed on the device?
This FAQ will help you if you are unable to install an app.
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What do I do if I have forgotten the password for a Microsoft account?
Restore your Microsoft account with the help of this FAQ.
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Why will my device not wake up from sleep mode?
This FAQ gives you possible solutions on how to end the sleep mode.
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Why is the device not connected via USB?
This FAQ gives you information if the USB connection does not work.
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Why is the image flickering on the playback device?
This could be due to a too low refresh rate (Hertz).
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How do I find out if my computer supports TPM 2.0?
This FAQ shows you two options for checking whether your computer supports TPM 2.0.
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Why does the device not have an HDMI signal?
Note the points in this FAQ if no HDMI signal is available.
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Which HDMI version supports which function?
In the following table you will find an overview of the HDMI versions.
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Why is the device not connecting to the Wi-Fi network?
This FAQ will help you with problems with your Wi-Fi network.
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FAQs on Wi-Fi connections
Here you will find answers to the most common questions about Wi-Fi connections.
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The monitor image flickers, which setting do I have to change?
Set the appropriate screen refresh rate (refresh rate).
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Why is the image of my device too dark or too bright?
Follow the points in this FAQ if your device is too dark or too bright.
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How do I switch out of Windows 10 in S mode?
Microsoft offers a free app for this purpose in the App Store.
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Why does the pairing via Bluetooth not work?
This FAQ will help you with Bluetooth pairing difficulties.
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What are the system requirements for Windows 11?
Whether Windows 11 can be installed on your computer depends on the hardware of your computer.
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How do I switch out of Windows 10 in S mode?
Microsoft offers a free app for this purpose in the App Store.
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How can you fix Windows 10 Update errors downloading installation files?
Windows 10 Update errors downloading installation files
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