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FAQs

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The FAQ covers technical issues with the X55 SW+ robot vacuum cleaner, from hardware malfunctions to software and station errors.
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Check the individual faults in the table. Contact MEDION Service to rectify technical problems such as sensor or motor failures.
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First log in to the service homepage or create an account. You can then enter the specific MSN of your device under My account and Register new product.
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The baskets can be used individually by selecting basket 1 only. The second basket remains off, but can warmed up by the heat from the first.
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The 230 V AC output is automatically switched off after 60-80 minutes to protect the battery from deep discharge.
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Each appliance has a type plate with MSN / MD number. Depending on the appliance type, this can be found on the underside, rear, inside or on the packaging.
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Log in with your MEDION account, activate Bytes & Benefits and secure exclusive benefits when you make a purchase.
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These are available in our spare parts shop. Enter the MSN or model designation of the main product to identify the required spare part.
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The diameter of the exhaust air hose is 15 cm (5.9 inch).
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The error codes E01-E10 indicate various problems, such as blocked wheels, sensor faults, stuck positions or brush problems.
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For this, the hinges and the mechanics must be mounted on the opposite side.
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For some error symptoms there are currently no universal answers.
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Check whether the overheating protection has been triggered and carry out a reset if necessary.
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In this FAQ you will find useful information about your robot vacuum cleaner.
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Dock the robot vacuum cleaner manually, remove the mop beforehand and set the charging station upright. If problems persist, optimised charging contacts can be requested via MEDION Service.
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The air conditioning unit has a width of 31.5 cm (12.40 in), a height of 70 cm (27.56 in), and a depth of 31 cm (12.20 in), weighing 22.5 kg (49.60 lb). The exhaust hose is 180 cm (70.87 in) long with a diameter of 15 cm (5.90 in).
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The baskets have the dimensions of 15.5 cm (6.1 inch) in width, 12.5 cm (4.9 inch) in height, and 23 cm (9.0 inch) in depth.
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There is a button on the back of the device body for disassembly.
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The grill does not switch off due to a fault, the indicator light goes out when the temperature is reached. If there are problems with heating up, check the socket, extension cable and temperature control connection.
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Here you can read how to set up a No Go Zone.
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