FAQs on technical information about the Robot Vacuum Cleaner with 3-in-1 suction station X55 SW+

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FAQs on technical information about the Robot Vacuum Cleaner with 3-in-1 suction station X55 SW+

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• What should I do if I encounter a robot hardware issue?

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  • What should I do if the side brush malfunctions?

  • If your robot vacuum emits the signal Please check, remove and clean the right side brush and the side brush will not rotate, check the following points:
    1. Please check whether there are any foreign objects or hair in the side brush.
    2. Check whether the bristles of the side brush are stuck in the gap of the main brush cover.
    3. Please check whether the device is rotating on medium or long pile carpets, or whether the side brush stops after hitting an obstacle while crossing it and then resumes normal operation. The pause duration is 3 seconds.
    
    If you hear unusual noises coming from the side brush of the robot vacuum cleaner, restart the machine, let it run for 5 minutes and then check whether the problem occurs again.

  • What should I do if the rolling brush does not work?

  • If the robot vacuum cleaner emits the alarm Please check rolling brush, remove and clean it, this may be due to the roller brush not rotating or previous unusual noises from the roller brush.
    If the roller brush does not rotate, check whether hair or dirt has become stuck at both ends of the roller brush, which may prevent it from rotating.
    If you hear unusual noises coming from the roller brush, check the following:
    1. Whether there is damage or missing parts at both ends of the roller brush.
    2. Whether the roller brush cover is properly locked into place.
    3. Whether dirt has become entangled in the roller brush, causing unusual noises.

  • What should I do if the side wheel malfunctions?

  • If there are problems with side wheel malfunction, your robot vacuum cleaner will indicate whether the problem is on the left or right side: Please check whether the left (or right) wheel is stuck and move the robot to a new location.
    If the side wheel is not rotating or the device is spinning in circles, check the following points:
    1. Please check the indicated wheel for any blockages or entanglements per the voice prompt.
    2. Please relocate and restart the device to verify normal operation.
    3. Ensure no debris is stuck in the wheels or front bumper, which may cause circular movement.

  • How do I proceed in the event of a radar sensor malfunction?

  • If your robot emits the Laser initialisation failed alarm, press the start button to turn on the device and the device will report whether the radar is blocked or stuck.
    Then check whether a foreign object is blocking the radar and clean it if necessary. If the problem persists after cleaning, avoid exposing the robot to strong light and move it to another location before restarting it.

  • What should I do if the robot does not charge properly?

  • When charging, the robot shows no response. Proceed as follows:
    1. Please check whether the adapter plug, power socket or the station power cord are in good contact and whether the station indicator light is constantly on.
    2. Please check if any dirt on the station's metal charging pins and the device's charging contacts are causing poor charging contact.
    3. Please check whether the robot was not properly aligned with the station when manually moved.
    4. Please check whether the height of the charging pins on the base station is consistent.
    5. Prevent automatic charging failure caused by too remote station location or insufficient space.

  • What should I do if I encounter problems with buttons?

  • If the buttons on the robot do not respond, open the robot's flip cover, press the Reset button to power off, and then turn it on again for inspection.
    If the buttons on the station do not respond, check if the indicator light on the station button is on and then check whether the station has successfully paired with the robot.

  • What should I do in the event of a bumper failure?

  • When your robot says, Please check the bumper, clean and slightly pat it or when you press the start button to start, the robot retracts and reports: Bumper stuck.
    Proceed as follows:
    1. Check whether foreign objects are stuck or tangled in the movable parts of the bumper.
    2. Gently tap the bumper by hand to check if it is flexible and elastic. If any abnormality is found, reinstall it or clean foreign objects.
    3. Please check if the robot is stuck due to insufficient running space, and manually move it to a new location to start.

  • What should I do in the event of a dustbin malfunction / failure?

  • If your robot reports an error and prompts you to Please install the dustbin and filter, check if the dustbin is installed in place, if the dustbin is damaged and if the dustbin magnet is in position.

  • Why won't my robot vacuum cleaner start?

  • When pressing the power button, the robot does not respond at all. Please verify by long pressing the power button.
    The robot can power on, but no buttons respond when pressed. Place the device back on the charging station for several hours, then check if it returns to normal. Also check if the indicator light on the robot turns on during charging.
    The robot can power on while charging, but fails to start up. Are any of the following phenomena present:
    1. The startup voice prompt is heard, but the light does not turn on.
    2. The device can be turned on, but there is a slight shaking in place.
    3. A voice prompt reports an error with a flashing red light.
    4. The device fails to start normally due to excessively low or high ambient temperatures. Please ensure the machine is used in an environment with a temperature of 0-40℃.

  • How should I proceed if the mop malfunctions?

  • The device fails to rotate or rotates slowly with abnormal noise during mopping. Please check if the water tank is properly installed and if there is water in the tank. Check if the device operates normally after removing the water tank. Please remove the mop pad and check for foreign objects in the mop pad slot.
    The device circles or follows an abnormal path during mopping, check if there are cleaning agents on the ground causing the robot to slip, or if the ground is uneven. Check if the mop pad is stuck by foreign objects or dirty.
    If the mop pad does not descend. Please check if the device is operating over thresholds, blankets, or floor mats. Check if the Only Sweeping mode is enabled in the APP.
    Check if the mop is installed correctly. Replace the mop pad with a new one for verification. The Hall sensor board for mop pad detection may be damaged.

  • What should I do in the event of an fan malfunction?

  • If your robot has no suction, fails to pick up dust and / or abnormal noise from the fan, check the following things:
    1. Please restart the device for inspection.
    2. Please check if the HEPA filter is blocked by debris or the dustbin is full, causing failure to continue dust suction.
    3. Please verify by replacing the dustbin and filter, or clean the dustbin before attempting a auto cleaning.

  • What should I do if a speaker malfunctions?

  • If your robot makes low sound or no sound, check if the volume on the mobile APP is turned off and restart the device for inspection.

  • What should I do if the cliff sensor malfunctions?

  • When starting the machine by pressing the power button, it prompts: Please clean the cliff sensor or the robot falls from a height during operation, proceed as follows:
    1. Please check if the robot is suspended and move it to a new position to start.
    2. Please check if the 4 groups of cliff sensors are blocked by foreign objects or dirt. Wipe them clean before starting.
    3. If the issue cannot be resolved, the cliff sensor may have failed and an after-sales repair is required.

• What should I do if I encounter a robot software issue?

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  • What should I do if there is a device network configuration error?

  • If your device fails to connect to the network, proceed as follows:
    1. Please check if the robot has entered network configuration mode.
    2. Please check if the device is too far from the router and mobile phone.
    3. Please check if the mobile APP's network usage permission is enabled.
    4. Please check if it is a 2.4 GHz network.
    5. Please check if the Wi-Fi password and account are entered correctly.
    6. Please use another phone as a hotspot to verify if router network issues cause pairing failure.

  • How should I proceed if the APP buttons respond slowly?

  • If there is no response or slow response when pressing screen control buttons, check the following:
    1. Please check if the network is normal.
    2. Try clearing the APP cache.
    3. Press and hold the power button and charging button simultaneously to reconfigure the network.

  • Why is the map display in the app abnormal?

  • If the map is built askew and distorted, the map updates slowly or the edge-cleaning time in large areas is too long to make a full coverage, proceed as follows:
    1. Please check if the frequent obstacle escape mode affects mapping and remove obstacles interfering with the device.
    2. Please check if the bed sheets or sofa covers under beds / couches blocks the radar and causes map distortion.
    3. Please prompt the user that moving the device during operation will cause positioning misalignment and map distortion.
    4. Please check network signal (Wi-Fi coverage in the robot's area).
    5. Please place the device in a central location (not in passageways) or use virtual walls to divide cleaning areas.
    6. Try clearing the APP cache.

  • Why is there an abnormal display of missed cleaning on the APP map?

  • If the cleaning map is incompletely displayed, check the followings points:
    1. Please check if the device is blocked by obstacles and unable to reach the cleaning area.
    2. Please check if rearranged objects in the cleaning area cause incomplete cleaning.
    3. Please check if changes in no-go zone settings cause partial area cleaning failure.
    4. For single-room missed cleaning, please check if door opening / closing changes after mapping prevent the robot from entering the room.
    5. Try clearing the APP cache.

  • Why is the robot performing abnormal resuming cleaning?

  • If the resume cleaning was not executed and the device still performs it, confirm if the robot's battery level reaches 60 % (resume cleaning requires over 60 % battery) or / and clear the APP cache.

  • How do I proceed in the event of a map overlap?

  • If the map is displayed overlapping or unclear on the app, restart the robot. After the restart, place the robot in the station, let the robot start from the charging station, and check whether there is still have map overlapping on APP. You can also try to clear the APP cache.

• What should I do if I encounter a station issue?

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  • What should I do if the station no longer charges normally?

  • After arriving at the charging station, the robot positions itself precisely and docks. Despite successful charging, a technical malfunction prevents the robot from starting as expected. Check if the station can properly powered on and if the charging pins of the station robot are dirty, clean them.

  • How should I proceed if the robot is unable to recharge and can't find the station?

  • If your robot has the alarm Can't find charging station, please manually recharge, either the robot was unable to find the station during charging, or it cannot find the station after completing cleaning.
    Check these points:
    1. If the station is powered off and confirm the power supply is normal.
    2. If the charging pins of the station or robot are dirty. Wipe them clean.
    3. If there are obstacles around the station and remove them.
    4. If the station is placed in an overly remote location with insufficient space, causing automatic charging failure.
    5. Avoid manually moving the machine to a new environment, which may cause charging failure due to station positioning loss.

  • What should I do if the dust collection system is not working?

  • If the dust separation is not working properly and / or there are leaks in the dust collection system, proceed as follows:
    1. Please check if the dust bag is installed in place and whether it is full.
    2. Please check if the dust collection ports of the station and robot are blocked.
    3. Please check if the station's top cover is closed.
    4. Please check if the dust collection function is enabled in the APP.
    5. Please confirm if the station is paired with robot.

  • What should I do if the mop is not cleaned properly?

  • If the mop has not been cleaned, check that the mop is correctly installed and if the robot and the station are paired.

  • Why fails the station to supply hot water?

  • If the station fails to supply hot water, reconnect the station power and check if it restores. Also confirm if the main unit is paired with the station. If the issue persists, after-sales repair is required.

  • What should I do if station fails to pump out the sewage?

  • If the station cleaning tray is full, but water cannot be pumped out, check the following:
    1. If the sewage tank is full and needs to be cleaned.
    2. If the sewage tank is installed properly or if there's poor contact during installation.
    3. If there are foreign objects blocking the sink.
    4. If the sewage pipe is detached.

  • What should I do if the station does not dry the mop?

  • If the station has no hot air drying function, check if the robot's mop is installed in place and the APP is set to Sweeping & Mopping mode. Also confirm if the robot is paired with the station.

  • What should I do if the station is not dispensing water?

  • If the station shower head is not spraying water or filling water, check if the clean water tank is installed or if the water level is sufficient. Also check if the station water spray head is clogged.

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The information in this article refers to:

• Robot vacuum cleaner + wet cleaning MEDION X55 SW+ (MD 12039) MSN 50077776

ChangeLog:

• 2025-09-08
  Initial version

Article in other languages:

• Deutsch

Review Date: 2025-12-08