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FAQs

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The error codes E01-E10 indicate various problems, such as blocked wheels, sensor faults, stuck positions or brush problems.
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For this, the hinges and the mechanics must be mounted on the opposite side.
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For some error symptoms there are currently no universal answers.
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In this FAQ you will find useful information about your robot vacuum cleaner.
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Dock the robot vacuum cleaner manually, remove the mop beforehand and set the charging station upright. If problems persist, optimised charging contacts can be requested via MEDION Service.
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There is a button on the back of the device body for disassembly.
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The grill does not switch off due to a fault, the indicator light goes out when the temperature is reached. If there are problems with heating up, check the socket, extension cable and temperature control connection.
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Here you can read how to set up a No Go Zone.
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This FAQ explains how to save a map.
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Deactivate the scrubbing mode of your robot vacuum cleaner.
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FAQs on handling the Robot Vacuum Cleaner.
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Please note the following table.
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Answers to common questions about set-up and use.
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Insert the hand vacuum cleaner into the handle, increase the power and remove it again. Note that the suction power is reset when switching off.
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With the mechanical aquastop system, you can see whether the aquastop has been triggered by the inspection window.
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The robot vacuum cleaner can only be used offline by pressing the start / pause button for vacuuming and mopping, as well as returning to the charging station. Many advanced functions and scheduled cleaning are not available without the app.
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Check the type of microwave you have and set it correctly with the help of this FAQ.
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Check the door lock of the washing machine.
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Here you will find information and packaging instructions for MEDION products in case of service.
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You can find useful tips on cleaning your robot vacuum cleaner here.
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