This website uses Cookies. Click Accept to agree to our website's cookie use as described in our Privacy Policy. Click Preferences to customise your cookie settings.
Accept
Reject
Preferences
41792members
146528posts
Help
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

FAQs

Sort by:

What should I do if I have charging problems with the MEDION X20 SW / X21 SW+ vacuum robots?

Follow the instructions in this FAQ.
View full article
100% helpful (2/2)
‎26.09.2023 13:27

Can I connect my Robot Vacuum Cleaner MD 18861 to a new WiFi?

Tips for changing a WLAN system to a new one.
View full article
100% helpful (1/1)
‎25.09.2023 12:24

How can I replace the battery of my Robot Vacuum Cleaner MD 18871?

Open the maintenance door on the underside of the Robot vacuum Cleaner.
View full article
No ratings
‎25.09.2023 10:30

The robot vacuum cleaner ignores the virtual wall, what can I do?

Due to the routine clockwise rotation of the suction cups, it happens that the units themselves cover the virtual wall.
View full article
No ratings
‎22.09.2023 12:08

FAQs about the MEDION Robot Vacuum Cleaners

Answers to the most frequently asked questions about the robot vacuum cleaners.
View full article
No ratings
‎22.09.2023 11:00

How can I clean the impeller of my robot vacuum cleaner MD 18500 / MD 18501?

In this FAQ we explain how to clean the impeller of your robot vacuum cleaner.
View full article
No ratings
‎22.09.2023 10:55

How can I set the start time of the MD 18500 Robot Vacuum Cleaner?

To set the start time, press the PLAN button on the remote control.
View full article
No ratings
‎22.09.2023 10:52

FAQs about the MEDION Robot Vacuum Cleaner MD 18500

In this FAQ we explain the most common faults of your robot vacuum cleaner.
View full article
100% helpful (1/1)
‎22.09.2023 10:36

How to set up the virtual wall for robot vacuum cleaner MD 18500?

By using a light barrier, which creates a virtual wall via infrared signal.
View full article
No ratings
‎21.09.2023 10:22

Why does my MEDION X50 SW Robot Vacuum display an error message despite a filled water tank?

Fill the water tank to 50% and shake to the right and left.
View full article
No ratings
‎21.08.2023 13:51

How to properly descale my coffee maker?

Tips and tricks for the sustainable descaling of your coffee maker.
View full article
No ratings
‎05.07.2023 14:23

Why does the device have a detergent compartment for prewash but no prewash programme?

The different models have the same structural components.
View full article
No ratings
‎05.07.2023 14:14

How can the filter of the dust mite cleaner MD 19318 be pulled out?

Reach into the opening and pull a little harder to change the filter.
View full article
No ratings
‎26.06.2023 07:30

How does the UV-C sterilisation lamp of my MD 19318 mite vacuum cleaner light up?

The UV-C lamp only becomes active when you press the safety switch and at the same time apply pressure to the rollers.
View full article
No ratings
‎22.06.2023 08:29

Why can't I find any results for my diagnosis (service homepage / app)?

For some error symptoms there are currently no universal answers.
View full article
100% helpful (3/3)
‎07.06.2023 14:03

FAQs about the MEDION MD 18861 Robot Vacuum Cleaner

FAQs on handling the Robot Vacuum Cleaner.
View full article
100% helpful (1/1)
‎07.06.2023 14:00

What do I have to pay attention to after transporting a refrigerator?

Please observe the recommended rest periods before switching on.
View full article
No ratings
‎15.05.2023 13:31

Why can`t my cooling unit be switched on anymore?

This may be due to a faulty power supply.
View full article
No ratings
‎15.05.2023 13:30

Why is there a puddle under my refrigerator?

This may be due to a blocked drainage channel or a full drip tray.
View full article
100% helpful (1/1)
‎15.05.2023 13:28

What can I do if the washing machine trips the RCD?

Tips and tricks for containment.
View full article
No ratings
‎15.05.2023 13:26
Top Contributors
Here users can share their experiences and knowledge among themselves.
 

Legal information

Cookie Notice
Privacy Policy
Terms of use
Legal Notice
 

MEDION products and shops

Where to buy
Spare parts shop
 
 
 

About MEDION

Contact
Service
About us
International
Career

Award 1
Award 2
Award 3