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FAQs

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Why can't I find any results for my diagnosis (service homepage / app)?

For some error symptoms there are currently no universal answers.
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100% helpful (3/3)
‎07.06.2023 14:03

FAQs about the MEDION MD 18861 Robot Vacuum Cleaner

FAQs on handling the Robot Vacuum Cleaner.
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100% helpful (1/1)
‎07.06.2023 14:00

How do I increase the power of the vacuum cleaner MD 16911 / MD 18403 / MD 18418?

Follow the instructions in this FAQ.
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100% helpful (1/1)
‎07.06.2023 11:24

FAQs about the WLAN socket MD 18663

Answers to common questions about set-up and use.
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100% helpful (1/1)
‎07.06.2023 11:22

How high is the suction power of my MEDION vacuum robot?

Please note the following table.
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100% helpful (1/1)
‎07.06.2023 11:18

How do I update the firmware for the alarm system?

This FAQ explains how to update the firmware.
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No ratings
‎30.05.2023 09:07

What do I have to pay attention to after transporting a refrigerator?

Please observe the recommended rest periods before switching on.
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No ratings
‎15.05.2023 13:31

Why can`t my cooling unit be switched on anymore?

This may be due to a faulty power supply.
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No ratings
‎15.05.2023 13:30

Why is there a puddle under my refrigerator?

This may be due to a blocked drainage channel or a full drip tray.
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100% helpful (1/1)
‎15.05.2023 13:28

What can I do if my cooling unit trips the RCD?

This FAQ gives tips on how to isolate the error.
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No ratings
‎15.05.2023 13:27

What can I do if the washing machine trips the RCD?

Tips and tricks for containment.
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‎15.05.2023 13:26

Why does my cooling unit cause an unpleasant smell?

This may be due to a blocked drainage channel or a full drip tray.
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No ratings
‎15.05.2023 13:24

How do I check the seal of my cooling unit?

In this FAQ we show you two possibilities.
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No ratings
‎15.05.2023 13:22

Can I use the app of my robot vacuum cleaner on several mobile devices?

Log in with the same access data.
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No ratings
‎24.04.2023 10:12

Is it possible to add multiple users of the MD 61687 scale to the Fitness Pro App?

Currently only one user can be added to the Fitness Pro App.
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100% helpful (1/1)
‎23.02.2023 07:23

What can I do if my TV trips RCD?

This FAQ provides tips on how to isolate the error.
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No ratings
‎01.09.2022 10:31

What do the error codes mean for the MD 18600 Robot Vacuum Cleaner?

Information about error messages can be found in this FAQ.
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100% helpful (2/2)
‎02.06.2022 10:07

Why can my washer-dryer no longer be switched on?

Check the power supply first.
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No ratings
‎02.06.2022 09:27

Why does my washer-dryer not draw any or too little water?

First of all, please check if all inlet valves are open.
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No ratings
‎02.06.2022 09:24

What can I do if the water in my washer dryer does not get warm?

Please start a program for boil wash (90°C) and check whether the porthole heats up during the main wash cycle.
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No ratings
‎02.06.2022 09:11
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