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FAQs

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My device will not turn on, what can I do?

Does the power outlet, you have connected your products power lead to, work?
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100% helpful (1/1)
‎15.04.2021 07:02

How can I solve sound problems on Windows 10?

Windows offers Troubleshooting app for sound issues.
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34% helpful (1/3)
‎17.03.2021 05:28

Why are there bright or dark spots on my display?

If the spots always remain in the same place even when the picture changes it will be pixel errors.
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100% helpful (1/1)
‎17.03.2021 05:31

Why does the fuse trips when the device is switched on?

First, attach your device to a different power outlet and see if this results in the fuse tripping.
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100% helpful (1/1)
‎17.03.2021 05:49

What can I do if my device stops responding or hangs?

In this case, a residual current discharge (power supply reset) can help.
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67% helpful (2/3)
‎25.03.2021 10:12

Why will my device not wake up from sleep mode?

This FAQ gives you possible solutions on how to end the sleep mode.
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100% helpful (1/1)
‎23.05.2024 11:20

What can I do if my memory card is no longer recognized?

If your memory card is no longer recognized, it needs to be repaired or replaced.
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100% helpful (1/1)
‎09.03.2021 07:31

Why does the device not respond to the connected external power supply?

Check the primary side power supply and, if present, the on / off switch of the power supply.
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100% helpful (1/1)
‎13.04.2021 07:48

My device shuts itself off, what can I do?

Please check the power supply first.
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50% helpful (1/2)
‎18.03.2021 14:25

My device cannot be turned off, what can I do?

The following steps may help if your device does not turn off.
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50% helpful (1/2)
‎20.04.2021 10:27

What do I do if there are pixel errors on the display?

Check with the pixel error class if it is a warranty case.
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100% helpful (2/2)
‎13.04.2021 07:50

Is my power cable defective?

There may be a cable break, one of the most common signs of wear on electrical equipment.
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100% helpful (1/1)
‎25.03.2021 06:47

Why is the built-in hard drive making noises?

Hard drives contain mechanical components, such as fast rotating metal plates and moving writing and reading heads which can cause noises such as buzzing, creaking, clicking and clunking during normal operation.
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100% helpful (1/1)
‎15.04.2021 10:09

How can I turn off the annoying clack noises coming from the computer?

Both Windows and the built-in hard disk have an energy management.
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100% helpful (1/1)
‎03.03.2021 06:28

What is the meaning of the keys of M.2 SSDs?

Depending on which interfaces are provided by a M.2 connector, a specific form of the connection is used.
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100% helpful (1/1)
‎24.11.2021 13:09

FAQs on Meltdown and Spectre

Answers to the most common questions about the processor vulnerabilities and attack scenarios Meltdown and Spectre.
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50% helpful (1/2)
‎28.05.2019 12:46

FAQs on Intel Management Engine (SA-00086)

Answers to common questions about the Intel Management Engine (SA-00086) vulnerability.
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100% helpful (1/1)
‎18.02.2021 06:38

What do I do if my MEDION device is defective?

You can use the MEDION service portal to contact us, initiate repairs, receive troubleshooting tips, register products and monitor service processes.
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No ratings
‎01.10.2024 12:58

Why does the MEDION Service App run in an endless loop?

Perform a reboot and restart or switch the diagnostics area to custom diagnosis.
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100% helpful (1/1)
‎15.08.2024 10:55

Why does the error 0xC004F200 occur when activating the pre-installed Office?

This error code is displayed if an attempt is made to activate Office before Windows itself has been activated.
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No ratings
‎07.08.2024 13:34
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