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FAQs

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Why do I have no reception over the cable connection (DVB-C)?

Please check first whether the right signal source, e.g. TV or digital cable is selected.
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100% helpful (1/1)
‎28.10.2019 08:39

My device does not receive HDTV channels, what can I do?

There are several reasons why there is no HDTV signal. The following instructions will help you to set up your HDTV signal.
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100% helpful (1/1)
‎28.10.2019 08:39

Why does my camera not work correctly (smartphones / tablets)?

If you have problems with the camera of your smartphone or tablet, then maybe the following tips will help you.
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100% helpful (1/1)
‎28.10.2019 08:00

Why do I have no radio signal?

To ensure that the stations are stored correctly and not misaligned, perform a channel scan again as described in the user manual.
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100% helpful (1/1)
‎28.10.2019 07:14

Why do I have no satellite signal?

There are several sources that may cause the lack of SAT reception such as a broken LNB, an obstructed SAT dish after a storm, broken cables, etc.
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100% helpful (1/1)
‎28.10.2019 07:01

How do I open Device Manager in Windows 10, 8, 7, Vista, or XP?

Steps on how to get into the Windows Device Manager of Windows.
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100% helpful (1/1)
‎25.10.2019 06:37

The volume is too low or no sound at all, what can I do?

If you have no sound or the volume is too low from the connected speakers or headphones?
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50% helpful (1/2)
‎02.10.2019 05:38

My device will not turn on, what can I do?

Does the power outlet, you have connected your products power lead to, work?
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100% helpful (1/1)
‎02.10.2019 05:38

Why doesn`t my monitor show a picture on the USB 3.1 socket?

First, the BIOS settings should be checked.
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100% helpful (1/1)
‎02.10.2019 05:38

Why is the built-in hard drive making noises?

Hard drives contain mechanical components, such as fast rotating metal plates and moving writing and reading heads which can cause noises such as buzzing, creaking, clicking and clunking during normal operation.
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100% helpful (1/1)
‎10.09.2019 10:22

Why does my fridge smell unpleasant despite being cleaned?

The drip tray access should be cleaned.
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100% helpful (1/1)
‎10.09.2019 10:22

Why is the inner back wall iced in my fridge?

The cause of the icy back wall is often due to an incorrectly sealed, dirty or deformed door seal.
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100% helpful (1/1)
‎10.09.2019 08:46

Is my power cable defective?

There may be a cable break, one of the most common signs of wear on electrical equipment.
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100% helpful (1/1)
‎10.09.2019 08:37

How do I restore the delivery state of my digital camera?

In the main menu of the camera you will find in the settings the option RESET ALL.
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100% helpful (1/1)
‎10.09.2019 08:36

What do I do if there are pixel errors on the display?

Check with the pixel error class if it is a warranty case.
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100% helpful (2/2)
‎10.09.2019 08:16

My device cannot be turned off, what can I do?

The following steps may help if your device does not turn off.
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50% helpful (1/2)
‎10.09.2019 08:13

My device shuts itself off, what can I do?

Please check the power supply first.
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50% helpful (1/2)
‎10.09.2019 08:12

Why does the device not respond to the connected external power supply?

Check the primary side power supply and, if present, the on / off switch of the power supply.
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100% helpful (1/1)
‎10.09.2019 08:11

What can I do if my device stops responding or hangs?

In this case, a residual current discharge (power supply reset) can help.
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50% helpful (1/2)
‎10.09.2019 08:08

How can I extend the battery life?

Battery powered devices offer some adjustment options to increase the runtime.
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100% helpful (1/1)
‎10.09.2019 08:07
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