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FAQs

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Why are the outer walls of the cooling unit too warm?

Follow the points in this FAQ.
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‎02.01.2024 14:04

Why does the door of the cooling unit no longer close properly?

Follow the instructions in this FAQ.
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‎02.01.2024 14:03

Why do I see rust in the interior or on the shelves of the cooling unit?

The rust comes from metallic objects.
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‎25.01.2024 09:36

How can I set the colour change on my ERAZER Crawler E25?

The colour change cannot be set.
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‎18.12.2023 12:45

Why does the floor remain wet after my robot vacuum cleaner has mopped?

You can change the amount of water dispensed in the Life+ app.
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‎11.12.2023 16:29

How do I set up a Wi-Fi connection for my robot vacuum cleaner?

Follow the individual points in this FAQ.
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‎12.12.2023 06:30

Can I use cleaning agents with my robot vacuum cleaner?

Additional cleaning agents can damage the robot vacuum cleaner.
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‎11.12.2023 13:02

How do I carry out a residual current discharge on my robot vacuum cleaner?

Switch off the robot vacuum cleaner, remove the battery, press the main switch several times or press and hold the on / off switch. Then reinsert the battery and restart the appliance.
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‎04.11.2024 10:44

How do I check the pressure resistance of my robot vacuum cleaner's shock sensors?

Follow the steps mentioned in this FAQ.
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‎11.12.2023 12:53

Where can I find the online troubleshooting?

You can find the error diagnosis on the MEDION Service page.
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‎18.12.2023 12:40

Why is my washer-dryer not starting the programme and displaying CL on the screen?

The childproof lock on your washer-dryer is activated.
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‎30.11.2023 10:45

Why can't the webcam and / or microphone be activated?

This FAQ describes how to activate / deactivate private mode.
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‎02.01.2024 13:38

FAQ: Specifications Mainboard "ECS B360H4-EM"

Here you will find detailed technical information about the mainboard
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‎21.11.2023 14:15

FAQ: Specifications mainboard "ECS B460H6-EM".

Information on the maximum memory expansion, the front pin assignment and M.2 slots.
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‎21.11.2023 14:16

Why do I get the error message: Please check clean water tank?

The error message “Please check clean water tank” can be caused by dirty detectors in the water tank. Cleaning with a salt solution or pH-neutral cleaning agent can help. Also check and clean the dirty water intake opening and the fresh water nozzle.
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‎01.10.2024 12:52

Why do I get the error message: Please check dirty watertank on my MD 18379 mopping robot?

The contacts of the dirty water tank are dirty, clean them carefully.
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‎11.10.2023 10:49

How do I start Safe Mode under Windows 10?

This FAQ explains how to start Safe Mode in Windows 10.
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‎19.01.2024 08:28

What do I do if I have a swollen battery on my unit?

This may be caused by a swollen battery, which poses a fire risk. MEDION advises you not to use or charge the device and to prepare it safely for disposal.
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‎04.11.2024 11:53

How do I call up the BIOS from Windows?

You can find the necessary steps in this FAQ.
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‎20.09.2023 13:27

FAQ: Specifications Mainboard "MS-X299 Pro Gaming Carbon".

Details on the maximum memory expansion, the front pin assignment and M.2 slots.
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‎18.09.2023 10:00
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