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FAQs

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You can use the MEDION service portal to contact us, initiate repairs, receive troubleshooting tips, register products and monitor service processes.
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Download the original software from the MEDION website, unzip the file on a USB stick and follow the instructions in the installation guide.
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Check the connection and try different USB sticks. A sufficient power supply to the USB port is also required.
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Check the HDMI cable and the input source on the TV. For high-resolution signals, use an HDMI cable from standard 2.0.
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In the following table you will find an overview of the HDMI versions.
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Picture and sound may be asynchronous due to internet problems, insufficient computer performance or different frame rates. Using a LAN cable and testing with other files can help.
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Appliances become warm when the ambient temperature is high, the ventilation is blocked or many programmes are running. Regular cleaning and limiting parallel processes can help.
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You can find the error diagnosis on the MEDION Service page.
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Here we answer frequently asked questions about your VIDAA TV.
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To do this, install the latest update.
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To do this, install the latest update.
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To do this, install the latest update.
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To do this, install the latest update.
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To do this, install the latest update.
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To do this, install the latest update.
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This FAQ provides tips on how to isolate the error.
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Intel processors from the Core-i-11000 model series and newer no longer have the necessary security feature SGX.
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Order a suitable remote control via the MEDION Service Shop using your MSN number or model name.
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MEDION devices use an alphanumeric code. Contact the manufacturer of the universal remote control, as the codes are defined there and vary depending on the remote control.
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