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Is my power cable defective?
There may be a cable break, one of the most common signs of wear on electrical equipment.
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FAQs on the MEDION Life Remote App
Answers to the most common questions about the MEDION Life Remote App
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My Android TV shows a duplicate image after an update, what can I do?
This FAQ shows you the solution to fix the duplicate image display.
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Why is the device not connected via USB?
This FAQ gives you information if the USB connection does not work.
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Why does the device not have an HDMI signal?
Note the points in this FAQ if no HDMI signal is available.
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Which HDMI version supports which function?
In the following table you will find an overview of the HDMI versions.
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Why are picture and sound not synchronised?
This FAQ will help you if the sound and picture are asynchronous.
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Why does the device get unusually warm?
This FAQ offers solutions for unusual heating of the device.
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Where can I find the online troubleshooting?
You can find the error diagnosis on the MEDION Service page.
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FAQs on handling MEDION TV sets and VIDAA
Here we answer frequently asked questions about your VIDAA TV.
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How can I improve the sound quality on TV MD 21733?
To do this, install the latest update.
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How can I improve the sound quality on TV MD21663?
To do this, install the latest update.
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How can I improve the sound quality on TV MD 21662?
To do this, install the latest update.
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How can I improve the sound quality on TV MD 20025?
To do this, install the latest update.
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How can I improve the sound quality on TV MD 20024?
To do this, install the latest update.
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How can I improve the sound quality on TV MD 20019?
To do this, install the latest update.
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What can I do if my TV trips RCD?
This FAQ provides tips on how to isolate the error.
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Why doesn't my computer play Ultra HD Blu-Ray discs anymore?
Intel processors from the Core-i-11000 model series and newer no longer have the necessary security feature SGX.
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Where can I find a suitable remote control for my older MEDION device?
Remote controls for older MEDION devices
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Where can I find the code number for my MEDION device for universal remote controls?
In this FAQ we explain where you can get codes for universal remote controls.
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Featured Knowledge Base Article
What are the system requirements for Windows 11?
Whether Windows 11 can be installed on your computer depends on the hardware of your computer.
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Featured Knowledge Base Article
How do I switch out of Windows 10 in S mode?
Microsoft offers a free app for this purpose in the App Store.
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Featured Knowledge Base Article
How can you fix Windows 10 Update errors downloading installation files?
Windows 10 Update errors downloading installation files
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