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FAQs

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Is my power cable defective?

There may be a cable break, one of the most common signs of wear on electrical equipment.
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100% helpful (1/1)
‎25.03.2021 06:47

FAQs on the MEDION Life Remote App

Answers to the most common questions about the MEDION Life Remote App
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67% helpful (2/3)
‎03.03.2021 06:18

My Android TV shows a duplicate image after an update, what can I do?

This FAQ shows you the solution to fix the duplicate image display.
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‎05.07.2024 13:33

Why is the device not connected via USB?

This FAQ gives you information if the USB connection does not work.
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‎22.05.2024 12:06

Why does the device not have an HDMI signal?

Note the points in this FAQ if no HDMI signal is available.
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‎07.05.2024 08:57

Which HDMI version supports which function?

In the following table you will find an overview of the HDMI versions.
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‎06.05.2024 16:14

Why are picture and sound not synchronised?

This FAQ will help you if the sound and picture are asynchronous.
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‎23.04.2024 09:40

Why does the device get unusually warm?

This FAQ offers solutions for unusual heating of the device.
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‎08.04.2024 09:46

Where can I find the online troubleshooting?

You can find the error diagnosis on the MEDION Service page.
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‎18.12.2023 12:40

FAQs on handling MEDION TV sets and VIDAA

Here we answer frequently asked questions about your VIDAA TV.
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‎09.09.2024 14:46

How can I improve the sound quality on TV MD 21733?

To do this, install the latest update.
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‎10.10.2022 07:57

How can I improve the sound quality on TV MD21663?

To do this, install the latest update.
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‎10.10.2022 07:57

How can I improve the sound quality on TV MD 21662?

To do this, install the latest update.
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‎10.10.2022 07:52

How can I improve the sound quality on TV MD 20025?

To do this, install the latest update.
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‎10.10.2022 07:51

How can I improve the sound quality on TV MD 20024?

To do this, install the latest update.
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‎10.10.2022 07:48

How can I improve the sound quality on TV MD 20019?

To do this, install the latest update.
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‎10.10.2022 07:47

What can I do if my TV trips RCD?

This FAQ provides tips on how to isolate the error.
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‎01.09.2022 10:31

Why doesn't my computer play Ultra HD Blu-Ray discs anymore?

Intel processors from the Core-i-11000 model series and newer no longer have the necessary security feature SGX.
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‎20.01.2022 13:37

Where can I find a suitable remote control for my older MEDION device?

Remote controls for older MEDION devices
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‎28.10.2021 14:37

Where can I find the code number for my MEDION device for universal remote controls?

In this FAQ we explain where you can get codes for universal remote controls.
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100% helpful (1/1)
‎16.03.2022 10:56
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