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How can I switch between tablet and desktop mode?
You can switch between tablet mode / desktop mode in the Info Centre.
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Why can't apps be installed on the device?
This FAQ will help you if you are unable to install an app.
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What do I do if I have forgotten the password for a Microsoft account?
Restore your Microsoft account with the help of this FAQ.
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Why is the device not connected via USB?
This FAQ gives you information if the USB connection does not work.
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Why is the device not connecting to the Wi-Fi network?
This FAQ will help you with problems with your Wi-Fi network.
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FAQs on Wi-Fi connections
Here you will find answers to the most common questions about Wi-Fi connections.
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Why does the pairing via Bluetooth not work?
This FAQ will help you with Bluetooth pairing difficulties.
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Why are picture and sound not synchronised?
This FAQ will help you if the sound and picture are asynchronous.
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Why does the operating system not start?
If your operating system does not start, proceed as described in the FAQ.
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Why does the app crash / cannot connect to the external device?
In case of app problems, follow the points in this FAQ.
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Why does the operating system work too slowly or crash?
If you have problems with the operating system, proceed as described in this FAQ.
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Why doesn't the display switch on or off automatically?
The display sensor must be recalibrated.
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Why does the device get unusually warm?
This FAQ offers solutions for unusual heating of the device.
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FAQs on packaging instructions for MEDION products in the event of servicing
Here you will find information and packaging instructions for MEDION products in case of service.
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How can I fix a malfunctioning Android app?
The problem can often be solved with one of the listed procedures.
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Where can I find the online troubleshooting?
You can find the error diagnosis on the MEDION Service page.
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What do I do if I have a swollen battery on my unit?
Do not connect the unit to the power supply and follow the further procedure in this FAQ.
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How do I install Windows 11 without an existing Wi-Fi driver?
This FAQ tells you how to proceed.
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Why does NFC not work?
If NFC does not work as expected, the following solutions can help.
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How is the key used to activate Windows displayed?
ShowKeyPlus displays the installed keys.
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Featured article
What are the system requirements for Windows 11?
Whether Windows 11 can be installed on your computer depends on the hardware of your computer.
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How do I switch out of Windows 10 in S mode?
Microsoft offers a free app for this purpose in the App Store.
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How can you fix Windows 10 Update errors downloading installation files?
Windows 10 Update errors downloading installation files
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