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FAQs

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What can I do if my device stops responding or hangs?

In this case, a residual current discharge (power supply reset) can help.
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67% helpful (2/3)
‎25.03.2021 10:12

Why does NFC not work?

If NFC does not work as expected, the following solutions can help.
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100% helpful (1/1)
‎06.09.2023 12:31

What can I do if my memory card is no longer recognized?

If your memory card is no longer recognized, it needs to be repaired or replaced.
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100% helpful (1/1)
‎09.03.2021 07:31

My device cannot be turned off, what can I do?

The following steps may help if your device does not turn off.
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50% helpful (1/2)
‎20.04.2021 10:27

Is my power cable defective?

There may be a cable break, one of the most common signs of wear on electrical equipment.
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100% helpful (1/1)
‎25.03.2021 06:47

Android 5.1: How do I perform a factory reset?

The Android device will be reset to factory settings via the Android settings.
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100% helpful (1/1)
‎03.03.2021 06:21

How can I switch between tablet and desktop mode?

You can switch between tablet mode / desktop mode in the Info Centre.
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No ratings
‎08.07.2024 10:10

What do I do if I have forgotten the password for a Microsoft account?

Restore your Microsoft account with the help of this FAQ.
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No ratings
‎24.06.2024 13:31

Why is the device not connected via USB?

This FAQ gives you information if the USB connection does not work.
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No ratings
‎22.05.2024 12:06

Why is the device not connecting to the Wi-Fi network?

This FAQ will help you with problems with your Wi-Fi network.
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No ratings
‎06.05.2024 07:08

Why are picture and sound not synchronised?

This FAQ will help you if the sound and picture are asynchronous.
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No ratings
‎23.04.2024 09:40

Why does the pairing via Bluetooth not work?

This FAQ will help you with Bluetooth pairing difficulties.
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No ratings
‎23.04.2024 09:41

Why does the app crash / cannot connect to the external device?

In case of app problems, follow the points in this FAQ.
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No ratings
‎22.04.2024 10:26

Why does the operating system not start?

If your operating system does not start, proceed as described in the FAQ.
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No ratings
‎22.04.2024 10:29

Why does the operating system work too slowly or crash?

If you have problems with the operating system, proceed as described in this FAQ.
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No ratings
‎15.04.2024 14:11

Why doesn't the display switch on or off automatically?

The display sensor must be recalibrated.
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‎15.04.2024 10:49

Why does the device get unusually warm?

This FAQ offers solutions for unusual heating of the device.
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No ratings
‎08.04.2024 09:46

Where can I find the online troubleshooting?

You can find the error diagnosis on the MEDION Service page.
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No ratings
‎18.12.2023 12:40

What do I do if I have a swollen battery on my unit?

Do not connect the unit to the power supply and follow the further procedure in this FAQ.
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No ratings
‎11.10.2023 10:44

How is the key used to activate Windows displayed?

ShowKeyPlus displays the installed keys.
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No ratings
‎05.07.2023 14:09
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