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FAQs

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In this case, a residual current discharge (power supply reset) can help.
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If NFC does not work as expected, the following solutions can help.
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If your memory card is no longer recognized, it needs to be repaired or replaced.
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The following steps may help if your device does not turn off.
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There may be a cable break, one of the most common signs of wear on electrical equipment.
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The Android device will be reset to factory settings via the Android settings.
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Check whether the transport protection film is still on the display and remove it if necessary.
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To connect an Android device to a PC, activate the Media Transfer Protocol (MTP) via the drop-down menu after connecting the USB cable. If it does not work, try reconnecting the cable or restarting the device.
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You can use the MEDION service portal to contact us, initiate repairs, receive troubleshooting tips, register products and monitor service processes.
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You can switch between tablet mode / desktop mode in the Info Centre.
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If two-step verification is enabled and no alternative verification method is available, Microsoft cannot help. Without this verification, you should try the sign-in utility or fill out the Microsoft account recovery form to get feedback.
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This FAQ gives you information if the USB connection does not work.
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This FAQ will help you with problems with your Wi-Fi network.
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This FAQ will help you if the sound and picture are asynchronous.
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This FAQ will help you with Bluetooth pairing difficulties.
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In case of app problems, follow the points in this FAQ.
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If your operating system does not start, proceed as described in the FAQ.
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A slow or crashing system may be due to outdated software or full hard drives. Update regularly and use tools such as the MEDION Service App to detect errors.
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The display sensor must be recalibrated.
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This FAQ offers solutions for unusual heating of the device.
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