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My device will not turn on, what can I do?
Please test another socket in another circuit.
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Why does the volume of my device change automatically?
If the volume on your product changes automatically, check whether the volume buttons on the device are operable or jammed.
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Why does the connected microphone not work?
Check if the microphone is connected to the correct input.
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What is the maximum number of pixel errors allowed on my display?
Please check the resolution of your display (screen) to see if the number of pixel errors is still within the specified tolerance range.
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Why does my memory card not work?
This will tell you if your memory card is faulty.
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The volume is too low or no sound at all, what can I do?
If you have no sound or the volume is too low from the connected speakers or headphones?
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My device will not turn on, what can I do?
Does the power outlet, you have connected your products power lead to, work?
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What do I do if there are pixel errors on the display?
Check with the pixel error class if it is a warranty case.
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Is my power cable defective?
There may be a cable break, one of the most common signs of wear on electrical equipment.
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How can I extend the battery life?
Battery powered devices offer some adjustment options to increase the runtime.
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Why does the fuse trips when the device is switched on?
First, attach your device to a different power outlet and see if this results in the fuse tripping.
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Why are there bright or dark spots on my display?
If the spots always remain in the same place even when the picture changes it will be pixel errors.
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Why is my battery not recognized by the device?
If a new battery is not detected, conditioning could help.
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What can I do if my memory card is no longer recognized?
If your memory card is no longer recognized, it needs to be repaired or replaced.
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Your Android 5.1 smartphone gets very warm or has a high CPU usage?
Please disconnect all data connections first and if necessary perform a factory reset.
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Android 5.1: How do I perform a factory reset?
The Android device will be reset to factory settings via the Android settings.
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FAQs on Meltdown and Spectre
Answers to the most common questions about the processor vulnerabilities and attack scenarios Meltdown and Spectre.
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Featured Knowledge Base Article
How do I switch out of Windows 10 in S mode?
Microsoft offers a free app for this purpose in the App Store.
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Featured Knowledge Base Article
How can you fix Windows 10 Update errors downloading installation files?
Windows 10 Update errors downloading installation files
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