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FAQs

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Check if the microphone is connected to the correct input.
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For some error symptoms there are currently no universal answers.
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The function of infrared connections requires unrestricted visual contact.
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You can test with a digital camera if the remote control emits a signal.
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First, attach your device to a different power outlet and see if this results in the fuse tripping.
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If your memory card is no longer recognized, it needs to be repaired or replaced.
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Check the primary side power supply and, if present, the on / off switch of the power supply.
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There may be a cable break, one of the most common signs of wear on electrical equipment.
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Due to the routine clockwise rotation of the vacuum cleaner, it happens that the device themselve cover the virtual wall.
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The alarm center receives firmware updates via OTA (Over the Air).
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The robot vacuum cleaner can only be used offline by pressing the start / pause button for vacuuming and mopping, as well as returning to the charging station. Many advanced functions and scheduled cleaning are not available without the app.
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Here you will find information and packaging instructions for MEDION products in case of service.
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You can find useful tips on cleaning your robot vacuum cleaner here.
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Clean the sensor surfaces with a dry cloth.
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The error message “Please check clean water tank” can be caused by dirty detectors in the water tank. Cleaning with a salt solution or pH-neutral cleaning agent can help. Also check and clean the dirty water intake opening and the fresh water nozzle.
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Here you can read how to set up a No Go Zone.
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This FAQ explains how to save a map.
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Deactivate the scrubbing mode of your robot vacuum cleaner.
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In this FAQ you will find useful information about your robot vacuum cleaner.
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Please note the following table.
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