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FAQs

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You can use the MEDION service portal to contact us, initiate repairs, receive troubleshooting tips, register products and monitor service processes.
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The error message “Please check clean water tank” can be caused by dirty detectors in the water tank. Cleaning with a salt solution or pH-neutral cleaning agent can help. Also check and clean the dirty water intake opening and the fresh water nozzle.
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During cooling, the compressor continues to run.
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This FAQ gives you the temperature range of the air conditioning system.
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This FAQ explains all the functions of your robot vacuum in offline mode.
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This can be rectified by updating the device firmware to version V0.3.7.
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In this FAQ you will find useful information about your robot vacuum cleaner.
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You can find useful tips on cleaning your robot vacuum cleaner here.
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Here you will find information and packaging instructions for MEDION products in case of service.
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This FAQ explains how to update the firmware.
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Answers to common questions about set-up and use.
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In this FAQ you will find useful information about your robot vacuum cleaner.
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This FAQ explains how to save a map.
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You can find the error diagnosis on the MEDION Service page.
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Follow the individual points in this FAQ.
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You can change the amount of water dispensed in the Life+ app.
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Additional cleaning agents can damage the robot vacuum cleaner.
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Follow the instructions in this FAQ.
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Follow the steps mentioned in this FAQ.
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Clean the sensor surfaces with a dry cloth.
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