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FAQs

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Why does my web radio switch off when I lock my screen?

In this FAQ we explain how to keep your web radio running.
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‎10.07.2024 06:54

What is the maximum amount of memory supported by my Windows operating system?

The maximum possible memory expansion depends on the Windows version.
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‎08.07.2024 13:55

How can I find out if my device supports Windows Hello?

This FAQ shows you how to find out whether the device supports Windows Hello.
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‎08.07.2024 10:21

How can I switch between tablet and desktop mode?

You can switch between tablet mode / desktop mode in the Info Centre.
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‎08.07.2024 10:10

How do I quickly find out whether my Windows is running in UEFI or BIOS mode?

The MSInfo32.exe programme available under all current Windows versions can be used for this purpose.
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‎08.07.2024 10:09

Black screen under Windows 10

The mouse pointer is visible, but otherwise the screen is black.
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100% helpful (1/1)
‎04.07.2024 10:51

How can I optimise the fan settings of my ERAZER Crawler E40 & Deputy P40 notebook?

The fan settings can be optimised by a Bios update.
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100% helpful (1/1)
‎04.07.2024 06:29

Why can't apps be installed on the device?

This FAQ will help you if you are unable to install an app.
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100% helpful (1/1)
‎26.06.2024 09:26

What do I do if I have forgotten the password for a Microsoft account?

Restore your Microsoft account with the help of this FAQ.
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‎24.06.2024 13:31

How do I fix problems with the touchpad and keyboard on my MEDION E16419 notebook?

This can be remedied by installing the Intel® Driver and Support Assistant.
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‎24.06.2024 10:55

Why will my device not wake up from sleep mode?

This FAQ gives you possible solutions on how to end the sleep mode.
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100% helpful (1/1)
‎23.05.2024 11:20

Why is the device not connected via USB?

This FAQ gives you information if the USB connection does not work.
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‎22.05.2024 12:06

Why is the image flickering on the playback device?

This could be due to a too low refresh rate (Hertz).
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100% helpful (1/1)
‎22.05.2024 10:30

How do I find out if my computer supports TPM 2.0?

This FAQ shows you two options for checking whether your computer supports TPM 2.0.
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‎15.05.2024 08:57

Why does the device not have an HDMI signal?

Note the points in this FAQ if no HDMI signal is available.
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‎07.05.2024 08:57

Which HDMI version supports which function?

In the following table you will find an overview of the HDMI versions.
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‎06.05.2024 16:14

Why is the device not connecting to the Wi-Fi network?

This FAQ will help you with problems with your Wi-Fi network.
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‎06.05.2024 07:08

FAQs on Wi-Fi connections

Here you will find answers to the most common questions about Wi-Fi connections.
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100% helpful (1/1)
‎30.04.2024 10:33

The monitor image flickers, which setting do I have to change?

Set the appropriate screen refresh rate (refresh rate).
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100% helpful (1/1)
‎26.04.2024 15:10

Why is the image of my device too dark or too bright?

Follow the points in this FAQ if your device is too dark or too bright.
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100% helpful (1/1)
‎24.04.2024 11:40
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