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FAQs

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Why can't I find any results for my diagnosis (service homepage / app)?

For some error symptoms there are currently no universal answers.
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100% helpful (3/3)
‎28.09.2022 09:50

Why can't I connect my mouse and keyboard set?

The Bluetooth dongle may only be connected to PCs / notebooks that do not have their own Bluetooth chip installed.
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‎27.09.2022 12:52

Why is the touchpad of my laptop without function?

Helpful hints about the touchpad.
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‎02.06.2022 09:59

Why are the fans on my graphics card making loud noises?

The fans of my device makes loud noises. What I can do about this?
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‎02.06.2022 09:53

Why does my device has a shorter battery life than specified?

In this article we explain why the battery life of your device may differ from the manufacturer's specifications.
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‎02.06.2022 09:42

Why do some keys output different characters than printed?

Depending on the selected language, keyboards have different layouts.
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‎02.06.2022 09:40

How do I enable the undervolting option on my Beast X20 notebook?

With the installation of the Core Voltage Offset Tool an undervolting function is introduced.
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100% helpful (1/1)
‎31.05.2022 07:27

My computer asks for a BitLocker key, where can I find it?

The necessary procedure is explained in this FAQ.
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‎24.05.2022 08:45

How do I update device drivers?

Windows 10 and Windows 11 comes with several options to update a device driver.
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67% helpful (2/3)
‎08.04.2022 07:49

How do I set up an NVMe SSD RAID on my ERAZER Beast X25?

In this FAQ we explain the necessary steps.
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100% helpful (1/1)
‎21.03.2022 09:10

How do I turn Fast Startup off or on in Windows?

You can find the setting in the Control Panel under Power Options.
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‎18.03.2022 10:22

How do I fix sudden unwanted effects on my ERAZER Beast X25?

The remedy is to run a provided tool.
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100% helpful (2/2)
‎01.03.2022 13:09

How to create a local Windows account?

If you don't want to register a Microsoft account, you can alternatively create a local account.
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‎01.03.2022 12:38

How do I get back missing settings options in Control Center?

This FAQ describes the necessary procedure.
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100% helpful (1/1)
‎17.02.2022 08:18

How to open the case of my notebook?

To open your laptop, you need to unscrew the case screws and release the plastic clips.
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‎02.02.2022 09:15

What is the purpose of the Fn key?

The Fn key is a special key found especially on notebooks or netbooks.
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‎02.02.2022 09:09

Why doesn't my computer play Ultra HD Blu-Ray discs anymore?

Intel processors from the Core-i-11000 model series and newer no longer have the necessary security feature SGX.
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‎20.01.2022 13:37

How do I quickly find out the installed BIOS version (UEFI)?

The MSInfo32.exe program available under all current Windows versions can be used for this purpose.
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‎20.01.2022 07:33

What is the meaning of the keys of M.2 SSDs?

Depending on which interfaces are provided by a M.2 connector, a specific form of the connection is used.
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100% helpful (1/1)
‎24.11.2021 13:09

Can I run XMP RAM in non XMP capable devices?

XMP RAM can be used in any device. Here you can find more information about it.
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‎16.11.2021 09:02
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