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FAQs

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Why can't I find any results for my diagnosis (service homepage / app)?

For some error symptoms there are currently no universal answers.
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‎05.12.2019 13:48

My device no longer shows an image, what can I do?

If your product is being used as an external player please check if the connection cable is properly plugged in.
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‎06.11.2019 15:03

The monitor image flickers, which setting do I have to change?

Image flicker usually only occurs with digital monitors if an incorrect screen refresh rate is set.
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‎30.10.2019 05:08

Why is the image of my device too dark or too bright?

The setting options differ depending on the product.
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‎29.10.2019 15:54

Why is the image flickering on the playback device?

This could be due to a too low refresh rate (Hertz).
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‎29.10.2019 15:20

What is the maximum number of pixel errors allowed on my display?

Please check the resolution of your display (screen) to see if the number of pixel errors is still within the specified tolerance range.
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‎29.10.2019 05:38

Why does my memory card not work?

This will tell you if your memory card is faulty.
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‎28.10.2019 13:15

My PC or notebook is unusually loud, what can I do?

Increasing volume usually results from faster running fans. This can be caused by continuous background processes or dusty fans.
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‎28.10.2019 13:07

What can I do against unusual high temperatures on my notebook?

First check if your notebook is getting enough cooling air. Even dusty fans degrade the cooling performance.
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‎28.10.2019 13:06

Why is my camera not working as expected? (PC, Notebook)

For computers that are running with a Windows operating system, Windows offers its own troubleshooting which can help you immediately.
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‎28.10.2019 12:59

Why is my camera not working as expected? (webcam)

Sometimes it is enough to reinstall or update the driver so that everything works again.
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‎28.10.2019 09:03

The volume is too low or no sound at all, what can I do?

If you have no sound or the volume is too low from the connected speakers or headphones?
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‎02.10.2019 05:38

My device will not turn on, what can I do?

Does the power outlet, you have connected your products power lead to, work?
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‎02.10.2019 05:38

Why doesn`t my monitor show a picture on the USB 3.1 socket?

First, the BIOS settings should be checked.
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‎02.10.2019 05:38

Why is the built-in hard drive making noises?

Hard drives contain mechanical components, such as fast rotating metal plates and moving writing and reading heads which can cause noises such as buzzing, creaking, clicking and clunking during normal operation.
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‎10.09.2019 10:22

Is my power cable defective?

There may be a cable break, one of the most common signs of wear on electrical equipment.
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‎10.09.2019 08:37

What do I do if there are pixel errors on the display?

Check with the pixel error class if it is a warranty case.
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‎10.09.2019 08:16

My device cannot be turned off, what can I do?

The following steps may help if your device does not turn off.
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‎10.09.2019 08:13

My device shuts itself off, what can I do?

Please check the power supply first.
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‎10.09.2019 08:12

Why does the device not respond to the connected external power supply?

Check the primary side power supply and, if present, the on / off switch of the power supply.
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‎10.09.2019 08:11
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