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FAQs

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If your product is being used as an external player please check if the connection cable is properly plugged in.
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Image flicker usually only occurs with digital monitors if an incorrect screen refresh rate is set.
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The setting options differ depending on the product.
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This could be due to a too low refresh rate (Hertz).
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Please check the resolution of your display (screen) to see if the number of pixel errors is still within the specified tolerance range.
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This will tell you if your memory card is faulty.
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Increasing volume usually results from faster running fans. This can be caused by continuous background processes or dusty fans.
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First check if your notebook is getting enough cooling air. Even dusty fans degrade the cooling performance.
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For computers that are running with a Windows operating system, Windows offers its own troubleshooting which can help you immediately.
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Sometimes it is enough to reinstall or update the driver so that everything works again.
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If you have no sound or the volume is too low from the connected speakers or headphones?
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Does the power outlet, you have connected your products power lead to, work?
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First, the BIOS settings should be checked.
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Hard drives contain mechanical components, such as fast rotating metal plates and moving writing and reading heads which can cause noises such as buzzing, creaking, clicking and clunking during normal operation.
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There may be a cable break, one of the most common signs of wear on electrical equipment.
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Check with the pixel error class if it is a warranty case.
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The following steps may help if your device does not turn off.
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Please check the power supply first.
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Check the primary side power supply and, if present, the on / off switch of the power supply.
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In this case, a residual current discharge (power supply reset) can help.
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