FAQs

You can use standardised replacement bobbins or bobbins from sewing thread sets for the free arm sewing machine.

Order a suitable remote control via the MEDION Service Shop using your MSN number or model name.

Check the socket if the dishwasher does not switch on. If the display works but the programme does not start, check the door seal and clean the sieves and nozzles.

First check the power connection and settings. For optimum results, follow the recommended filling quantity, adjust the temperature and cooking time, divide the food evenly and clean the device regularly.

To clean the dust container and the permanent filter, empty the container and clean the filter. To do this, open the appliance lid, remove the dust container and filter and empty both, rinse with water if necessary, clean the filter with a brush and replace everything after it has dried.

You can use the MEDION service portal to contact us, initiate repairs, receive troubleshooting tips, register products and monitor service processes.

The error message “Please check clean water tank” can be caused by dirty detectors in the water tank. Cleaning with a salt solution or pH-neutral cleaning agent can help. Also check and clean the dirty water intake opening and the fresh water nozzle.

The error codes E01-E10 indicate various problems, such as blocked wheels, sensor faults, stuck positions or brush problems.

The appliance is always switched on using the power button.

This FAQ explains all the functions of your robot vacuum in offline mode.

There is a button on the back of the device body for disassembly.

This can be rectified by updating the device firmware to version V0.3.7.

The cause is usually that the ice cream consistency is too firm.

In this FAQ you will find useful information about your robot vacuum cleaner.

For optimum ice cream consistency, follow the points in this FAQ.

The appliance may be dirty, clean all parts and the inside of the machine.

This FAQ tells you more about microwave oven use.

The "OFF" position on the controller is only the lowest temperature that can be set.

The existing cover is not a transport lock, but a splash guard.

You can find useful tips on cleaning your robot vacuum cleaner here.