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FAQs

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My device will not turn on, what can I do?

Please test another socket in another circuit.
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‎10.12.2019 07:34

Why does the connected microphone not work?

Check if the microphone is connected to the correct input.
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‎10.12.2019 05:46

Why can't I find any results for my diagnosis (service homepage / app)?

For some error symptoms there are currently no universal answers.
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‎05.12.2019 13:48

Why does my memory card not work?

This will tell you if your memory card is faulty.
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‎28.10.2019 13:15

My PC or notebook is unusually loud, what can I do?

Increasing volume usually results from faster running fans. This can be caused by continuous background processes or dusty fans.
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‎28.10.2019 13:07

Why is my camera not working as expected? (PC, Notebook)

For computers that are running with a Windows operating system, Windows offers its own troubleshooting which can help you immediately.
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‎28.10.2019 12:59

Why is my camera not working as expected? (webcam)

Sometimes it is enough to reinstall or update the driver so that everything works again.
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‎28.10.2019 09:03

The volume is too low or no sound at all, what can I do?

If you have no sound or the volume is too low from the connected speakers or headphones?
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0% helpful (0/1)
‎02.10.2019 05:38

My device will not turn on, what can I do?

Does the power outlet, you have connected your products power lead to, work?
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‎02.10.2019 05:38

Why is the built-in hard drive making noises?

Hard drives contain mechanical components, such as fast rotating metal plates and moving writing and reading heads which can cause noises such as buzzing, creaking, clicking and clunking during normal operation.
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‎10.09.2019 10:22

Is my power cable defective?

There may be a cable break, one of the most common signs of wear on electrical equipment.
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‎10.09.2019 08:37

My device cannot be turned off, what can I do?

The following steps may help if your device does not turn off.
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‎10.09.2019 08:13

My device shuts itself off, what can I do?

Please check the power supply first.
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‎10.09.2019 08:12

Why does the device not respond to the connected external power supply?

Check the primary side power supply and, if present, the on / off switch of the power supply.
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‎10.09.2019 08:11

What can I do if my device stops responding or hangs?

In this case, a residual current discharge (power supply reset) can help.
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0% helpful (0/1)
‎10.09.2019 08:08

Why does the fuse trips when the device is switched on?

First, attach your device to a different power outlet and see if this results in the fuse tripping.
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‎10.09.2019 08:06

How can I solve sound problems on Windows 10?

Windows offers Troubleshooting app for sound issues.
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0% helpful (0/2)
‎10.09.2019 08:04

What can I do if my memory card is no longer recognized?

If your memory card is no longer recognized, it needs to be repaired or replaced.
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‎09.09.2019 12:42

Why will my device not wake up from sleep mode?

Unfortunately, this behavior can have many causes.
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‎09.09.2019 12:38

How can I turn off the annoying clack noises coming from the computer?

Both Windows and the built-in hard disk have an energy management.
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‎28.05.2019 13:13
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