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FAQs

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Why does the device not respond to the connected external power supply?

Check the primary side power supply and, if present, the on / off switch of the power supply.
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100% helpful (1/1)
‎13.04.2021 07:48

My device shuts itself off, what can I do?

Please check the power supply first.
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50% helpful (1/2)
‎18.03.2021 14:25

My device cannot be turned off, what can I do?

The following steps may help if your device does not turn off.
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50% helpful (1/2)
‎20.04.2021 10:27

Is my power cable defective?

There may be a cable break, one of the most common signs of wear on electrical equipment.
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100% helpful (1/1)
‎25.03.2021 06:47

Why is the built-in hard drive making noises?

Hard drives contain mechanical components, such as fast rotating metal plates and moving writing and reading heads which can cause noises such as buzzing, creaking, clicking and clunking during normal operation.
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100% helpful (1/1)
‎15.04.2021 10:09

How can I turn off the annoying clack noises coming from the computer?

Both Windows and the built-in hard disk have an energy management.
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100% helpful (1/1)
‎03.03.2021 06:28

What is the meaning of the keys of M.2 SSDs?

Depending on which interfaces are provided by a M.2 connector, a specific form of the connection is used.
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100% helpful (1/1)
‎24.11.2021 13:09

FAQs on Meltdown and Spectre

Answers to the most common questions about the processor vulnerabilities and attack scenarios Meltdown and Spectre.
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50% helpful (1/2)
‎28.05.2019 12:46

FAQs on Intel Management Engine (SA-00086)

Answers to common questions about the Intel Management Engine (SA-00086) vulnerability.
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100% helpful (1/1)
‎18.02.2021 06:38

Why is the microphone on my headset not recognized on my MEDION notebook or PC?

Due to different jack standards (CTIA / OMTP), the microphone is not recognized. A suitable adapter or splitter will solve the problem.
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100% helpful (3/3)
‎02.03.2026 10:42

FAQs about the expiration of Windows Secure Boot certificates

The new Secure Boot certificates are delivered via Windows updates. A BIOS update is usually not necessary and is otherwise supplied automatically.
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100% helpful (4/4)
‎09.02.2026 07:55

FAQs about MEDION Recovery Solution (MRS)

Start the MEDION Recovery Solution and use it to restore your system. Also, note the recovery options and the associated data loss.
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100% helpful (3/3)
‎29.01.2026 08:55

FAQs about reinstalling Windows

Reasons and methods for reinstalling Windows, especially via MEDION Recovery, Windows Recovery, or USB stick, are displayed. Important information on data backup, installation, activation, and common problems is also provided.
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100% helpful (6/6)
‎02.02.2026 10:01

Why do some downloads fail to start?

Downloads may fail, so only use trusted official sources. If you encounter problems, simple measures such as reloading the page or using a different browser can help.
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100% helpful (3/3)
‎21.01.2026 08:07

FAQs about MEDION Bytes and Benefits

Log in with your MEDION account, activate Bytes & Benefits and secure exclusive benefits when you make a purchase.
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100% helpful (3/3)
‎28.10.2025 08:18

FAQs about the ECS B860H8-EM motherboard.

Here you will find detailed technical information about the mainboard.
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100% helpful (3/3)
‎05.12.2025 13:57

Why are Windows updates not appearing on my device and how can I fix this?

The MEDION Service App lets you check whether Windows or driver updates are already available for your device.
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100% helpful (2/2)
‎21.10.2025 12:55

Where can I get spare parts for my MEDION / ERAZER device?

These are available in our spare parts shop. Enter the MSN or model designation of the main product to identify the required spare part.
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100% helpful (3/3)
‎11.06.2025 14:25

FAQs on the UEFI bootable USB stick

A UEFI-bootable USB stick is used for flexible Windows installation. This USB stick can be easily created with tools such as Media Creation Tool or Rufus by downloading the Windows ISO file from Microsoft.
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100% helpful (5/5)
‎10.06.2025 14:05

How do I register my MEDION / ERAZER device?

First log in to the service homepage or create an account. You can then enter the specific MSN of your device under My account and Register new product.
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100% helpful (3/3)
‎03.06.2025 09:38
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