cancel
Showing results for 
Search instead for 
Did you mean: 

FAQs

Sort by:
Check the primary side power supply and, if present, the on / off switch of the power supply.
View full article
Please check the power supply first.
View full article
The following steps may help if your device does not turn off.
View full article
There may be a cable break, one of the most common signs of wear on electrical equipment.
View full article
Hard drives contain mechanical components, such as fast rotating metal plates and moving writing and reading heads which can cause noises such as buzzing, creaking, clicking and clunking during normal operation.
View full article
Both Windows and the built-in hard disk have an energy management.
View full article
Depending on which interfaces are provided by a M.2 connector, a specific form of the connection is used.
View full article
Answers to the most common questions about the processor vulnerabilities and attack scenarios Meltdown and Spectre.
View full article
Answers to common questions about the Intel Management Engine (SA-00086) vulnerability.
View full article
Log in with your MEDION account, activate Bytes & Benefits and secure exclusive benefits when you make a purchase.
View full article
Here you will find detailed technical information about the mainboard.
View full article
The MEDION Service App lets you check whether Windows or driver updates are already available for your device.
View full article
These are available in our spare parts shop. Enter the MSN or model designation of the main product to identify the required spare part.
View full article
A UEFI-bootable USB stick is used for flexible Windows installation. This USB stick can be easily created with tools such as Media Creation Tool or Rufus by downloading the Windows ISO file from Microsoft.
View full article
First log in to the service homepage or create an account. You can then enter the specific MSN of your device under My account and Register new product.
View full article
It should only be carried out if system instabilities occur, new hardware is installed or the manufacturer recommends the update.
View full article
Promotional codes / keys will be sent 14 days after receipt of the goods. Check the SPAM folder of your e-mail account via a browser.
View full article
Remove WinHTTPAutoProxySvc from the registry and restart the PC or use the Windows recovery option ‘Reset this PC’ with the selection ‘Keep my files’.
View full article
Keep Windows and the SSD firmware up to date to maintain the stability of your ERAZER PC. You can find instructions and downloads via the link provided or on the MEDION service homepage.
View full article
To upgrade your RAM, know the memory generation, voltage, number of pins and clock rate. Switch off the computer and disconnect it from the power supply before installing the RAM.
View full article
Top Contributors