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This guide provides systematic instructions for diagnosing and rectifying faults in order to optimise the functionality and service life of the device.
First log in to the service homepage or create an account. You can then enter the specific MSN of your device under My account and Register new product.
Each appliance has a type plate with MSN / MD number. Depending on the appliance type, this can be found on the underside, rear, inside or on the packaging.
The robot vacuum cleaner can only be used offline by pressing the start / pause button for vacuuming and mopping, as well as returning to the charging station. Many advanced functions and scheduled cleaning are not available without the app.
The error message “Please check clean water tank” can be caused by dirty detectors in the water tank. Cleaning with a salt solution or pH-neutral cleaning agent can help. Also check and clean the dirty water intake opening and the fresh water nozzle.
The overheating protection is activated if there is not enough cooling air in the appliance. This is a safety function and the appliance can be used again after about an hour.
Windows 11 requires at least a 1 GHz processor with 2 cores, 4 GB RAM, 64 GB storage space, TPM 2.0 and DirectX 12-capable graphics. Internet and a Microsoft account are required to install Windows 11 Home.
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