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FAQs

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Log in with your MEDION account, activate Bytes & Benefits and secure exclusive benefits when you make a purchase.
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In the app, you can divide or merge rooms under Edit Map. To do this, set a barrier to separate the rooms and then connect the desired rooms.
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The FAQ covers technical issues with the X55 SW+ robot vacuum cleaner, from hardware malfunctions to software and station errors.
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This guide provides systematic instructions for diagnosing and rectifying faults in order to optimise the functionality and service life of the device.
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These are available in our spare parts shop. Enter the MSN or model designation of the main product to identify the required spare part.
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First log in to the service homepage or create an account. You can then enter the specific MSN of your device under My account and Register new product.
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Each appliance has a type plate with MSN / MD number. Depending on the appliance type, this can be found on the underside, rear, inside or on the packaging.
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The robot vacuum cleaner can only be used offline by pressing the start / pause button for vacuuming and mopping, as well as returning to the charging station. Many advanced functions and scheduled cleaning are not available without the app.
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There is a button on the back of the device body for disassembly.
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The error message “Please check clean water tank” can be caused by dirty detectors in the water tank. Cleaning with a salt solution or pH-neutral cleaning agent can help. Also check and clean the dirty water intake opening and the fresh water nozzle.
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In this FAQ you will find useful information about your robot vacuum cleaner.
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Insert the hand vacuum cleaner into the handle, increase the power and remove it again. Note that the suction power is reset when switching off.
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Our service app for Windows and Android devices tests your product for all possible sources of error.
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The error codes E01-E10 indicate various problems, such as blocked wheels, sensor faults, stuck positions or brush problems.
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The overheating protection is activated if there is not enough cooling air in the appliance. This is a safety function and the appliance can be used again after about an hour.
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You can use the MEDION service portal to contact us, initiate repairs, receive troubleshooting tips, register products and monitor service processes.
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The appliance is always switched on using the power button.
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This can be rectified by updating the device firmware to version V0.3.7.
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Check the points in this FAQ.
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Check the points in this FAQ.
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