FAQs

Open the Windows settings with the key combination ‘Windows’ + ‘i’, go to ‘Accounts’ and then to ‘Login options’.

You can switch between tablet mode / desktop mode in the Info Centre.

The MSInfo32.exe programme available under all current Windows versions can be used for this purpose.

If two-step verification is enabled and no alternative verification method is available, Microsoft cannot help. Without this verification, you should try the sign-in utility or fill out the Microsoft account recovery form to get feedback.

Check the connection and try different USB sticks. A sufficient power supply to the USB port is also required.

Check the Device Manager (Windows key + X) under ‘Security devices’ for the TPM version. If no TPM is displayed, it may need to be activated in the BIOS.

Check the HDMI cable and the input source on the TV. For high-resolution signals, use an HDMI cable from standard 2.0.

In the following table you will find an overview of the HDMI versions.

This FAQ will help you with problems with your Wi-Fi network.

Picture and sound may be asynchronous due to internet problems, insufficient computer performance or different frame rates. Using a LAN cable and testing with other files can help.

Bluetooth pairing problems can be caused by device settings or app authorisations. Check all devices and apps involved to resolve connection problems.

Here you will find solutions for solving Bluetooth problems.

In case of app problems, follow the points in this FAQ.

Switch off the keyboard, remove the 2.4G receiver, press ESC + Q and plug the receiver back in. For the mouse, hold down the scroll wheel and the right mouse button while switching it on and then plug in the receiver. Bring both devices close to the receiver until the flashing stops.

The operating system may start due to a software error or incorrect BIOS settings. Use the restore point or reinstall the system.

A slow or crashing system may be due to outdated software or full hard drives. Update regularly and use tools such as the MEDION Service App to detect errors.

Install the appropriate drivers again.

Appliances become warm when the ambient temperature is high, the ventilation is blocked or many programmes are running. Regular cleaning and limiting parallel processes can help.

You can find the error diagnosis on the MEDION Service page.

Either look in the system settings under ‘Info’ or open the command prompt and enter the command ‘systeminfo’. Both methods will show you the original installation date.