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FAQs

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Answers to the most common questions about the processor vulnerabilities and attack scenarios Meltdown and Spectre.
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Windows offers Troubleshooting app for sound issues.
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BIOS updates are requested for the current MEDION devices
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Due to their mechanical components, hard drives can make noises. If unusual noises occur, it is recommended to check the status of the hard drive using system commands and, if necessary, to use the manufacturer's diagnostic software.
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Clouding or the torch effect occurs on televisions with side LED backlighting when the light-conducting plastic panel becomes uneven due to overheating. Avoid heat sources such as heaters or direct sunlight and ensure sufficient air circulation.
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You can use the MEDION service portal to contact us, initiate repairs, receive troubleshooting tips, register products and monitor service processes.
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This error code is displayed if an attempt is made to activate Office before Windows itself has been activated.
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If your web radio goes off when you lock the screen, this is due to standby mode. Set Never in the power options to prevent this.
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The maximum possible memory expansion depends on the Windows version.
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Open the Windows settings with the key combination ‘Windows’ + ‘i’, go to ‘Accounts’ and then to ‘Login options’.
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You can switch between tablet mode / desktop mode in the Info Centre.
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The MSInfo32.exe programme available under all current Windows versions can be used for this purpose.
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If two-step verification is enabled and no alternative verification method is available, Microsoft cannot help. Without this verification, you should try the sign-in utility or fill out the Microsoft account recovery form to get feedback.
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This FAQ gives you information if the USB connection does not work.
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Check the Device Manager (Windows key + X) under ‘Security devices’ for the TPM version. If no TPM is displayed, it may need to be activated in the BIOS.
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Note the points in this FAQ if no HDMI signal is available.
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In the following table you will find an overview of the HDMI versions.
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This FAQ will help you with problems with your Wi-Fi network.
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This FAQ will help you if the sound and picture are asynchronous.
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Bluetooth pairing problems can be caused by device settings or app authorisations. Check all devices and apps involved to resolve connection problems.
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