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FAQs

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How do I restart Windows 10 completely?

This FAQ shows you two options for a complete restart under Windows 10.
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‎11.07.2024 14:29

Why does my web radio switch off when I lock my screen?

In this FAQ we explain how to keep your web radio running.
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‎10.07.2024 06:54

What is the maximum amount of memory supported by my Windows operating system?

The maximum possible memory expansion depends on the Windows version.
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‎08.07.2024 13:55

How can I find out if my device supports Windows Hello?

This FAQ shows you how to find out whether the device supports Windows Hello.
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‎08.07.2024 10:21

How can I switch between tablet and desktop mode?

You can switch between tablet mode / desktop mode in the Info Centre.
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‎08.07.2024 10:10

How do I quickly find out whether my Windows is running in UEFI or BIOS mode?

The MSInfo32.exe programme available under all current Windows versions can be used for this purpose.
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‎08.07.2024 10:09

My HP printer is not printing, what can I do?

The company Hewlett Packard offers a diagnostic tool for printing and scanning problems for download.
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‎08.07.2024 10:07

Black screen under Windows 10

The mouse pointer is visible, but otherwise the screen is black.
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100% helpful (1/1)
‎04.07.2024 10:51

What do I do if I have forgotten the password for a Microsoft account?

Restore your Microsoft account with the help of this FAQ.
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‎24.06.2024 13:31

Why will my device not wake up from sleep mode?

This FAQ gives you possible solutions on how to end the sleep mode.
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100% helpful (1/1)
‎23.05.2024 11:20

Why is the image flickering on the playback device?

This could be due to a too low refresh rate (Hertz).
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100% helpful (1/1)
‎22.05.2024 10:30

How do I find out if my computer supports TPM 2.0?

This FAQ shows you two options for checking whether your computer supports TPM 2.0.
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‎15.05.2024 08:57

Which Windows 10 version will I get when I upgrade?

With a Windows 10 upgrade, the Windows 10 versions offered correspond to the installed Windows 7 and Windows 8 editions.
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‎14.05.2024 09:37

How do I activate the administrator account?

This FAQ explains how to activate the admin account.
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‎13.05.2024 14:10

Can I simply remove a USB stick?

Whether removing a USB data carrier can lead to data loss depends on a default setting.
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100% helpful (1/1)
‎13.05.2024 12:43

Why is the device not connecting to the Wi-Fi network?

This FAQ will help you with problems with your Wi-Fi network.
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‎06.05.2024 07:08

FAQs on Wi-Fi connections

Here you will find answers to the most common questions about Wi-Fi connections.
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100% helpful (1/1)
‎30.04.2024 10:33

The monitor image flickers, which setting do I have to change?

Set the appropriate screen refresh rate (refresh rate).
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100% helpful (1/1)
‎26.04.2024 15:10

Why is my webstick not working anymore after the last Windows Update?

This FAQ explains the exact procedure for solving the webstick problem.
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100% helpful (1/1)
‎24.04.2024 14:20

Why is the image of my device too dark or too bright?

Follow the points in this FAQ if your device is too dark or too bright.
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100% helpful (1/1)
‎24.04.2024 11:40
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