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FAQs

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If your product is being used as an external player please check if the connection cable is properly plugged in.
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For some error symptoms there are currently no universal answers.
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To do this, install the latest update.
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To do this, install the latest update.
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To do this, install the latest update.
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To do this, install the latest update.
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To do this, install the latest update.
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To do this, install the latest update.
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To do this, install the latest update.
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This FAQ provides tips on how to isolate the error.
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Install the latest software for your TV.
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In this FAQ we explain where you can get codes for universal remote controls.
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Intel processors from the Core-i-11000 model series and newer no longer have the necessary security feature SGX.
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If your TV set freezes and can no longer be operated, we will show you how to remedy the situation.
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The cache must be cleared, for this purpose the TV must be reset to factory settings.
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This FAQ tells you how to change the settings of your Smart TV to make sound playback possible.
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The following steps may help if your device does not turn off.
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Please test another socket in another circuit.
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If the volume on your product changes automatically, check whether the volume buttons on the device are operable or jammed.
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Check if the microphone is connected to the correct input.
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