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FAQs

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What can I do if my TV trips RCD?

This FAQ provides tips on how to isolate the error.
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Pas d'évaluation
‎01.09.2022 10:31

What can I do if my MEDION TV keeps restarting?

Install the latest software for your TV.
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100% utile (2/2)
‎09.06.2022 09:01

Where can I find the code number for my MEDION device for universal remote controls?

In this FAQ we explain where you can get codes for universal remote controls.
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100% utile (1/1)
‎16.03.2022 10:56

Why doesn't my computer play Ultra HD Blu-Ray discs anymore?

Intel processors from the Core-i-11000 model series and newer no longer have the necessary security feature SGX.
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Pas d'évaluation
‎20.01.2022 13:37

My TV set freezes. What can I do?

If your TV set freezes and can no longer be operated, we will show you how to remedy the situation.
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50% utile (1/2)
‎30.11.2021 13:10

Where can I find a suitable remote control for my older MEDION device?

Remote controls for older MEDION devices
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Pas d'évaluation
‎28.10.2021 14:37

Why does the media portal no longer start properly on the TV?

The cache must be cleared, for this purpose the TV must be reset to factory settings.
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100% utile (2/2)
‎28.10.2021 12:28

No sound transmission via HDMI, Smart-TV P15504 (MD 31204) with older TV boxes.

This FAQ tells you how to change the settings of your Smart TV to make sound playback possible.
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100% utile (1/1)
‎17.05.2021 07:48

My device cannot be turned off, what can I do?

The following steps may help if your device does not turn off.
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50% utile (1/2)
‎20.04.2021 10:27

My device will not turn on, what can I do?

Please test another socket in another circuit.
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50% utile (2/4)
‎20.04.2021 06:04

Why does the volume of my device change automatically?

If the volume on your product changes automatically, check whether the volume buttons on the device are operable or jammed.
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100% utile (1/1)
‎20.04.2021 06:02

Why does the connected microphone not work?

Check if the microphone is connected to the correct input.
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100% utile (1/1)
‎16.04.2021 08:07

Why is the quality of the sound so bad? (Smart Home / Photo / Video)

This could be due to the sound settings.
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‎15.04.2021 11:03

What is the maximum number of pixel errors allowed on my display?

Please check the resolution of your display (screen) to see if the number of pixel errors is still within the specified tolerance range.
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100% utile (2/2)
‎15.04.2021 09:25

Why does my infrared remote control not work?

The function of infrared connections requires unrestricted visual contact.
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100% utile (1/1)
‎15.04.2021 08:10

Why does my memory card not work?

This will tell you if your memory card is faulty.
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50% utile (1/2)
‎15.04.2021 08:05

Why is the flash of my camera not working as expected? (Photo / Video)

If you have a problem with the flash or the photo light, check the menu of your camera if the flash is activated.
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100% utile (1/1)
‎15.04.2021 07:31

Why do I have no reception over the cable connection (DVB-C)?

Please check first whether the right signal source, e.g. TV or digital cable is selected.
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100% utile (1/1)
‎15.04.2021 07:19

My device does not receive HDTV channels, what can I do?

There are several reasons why there is no HDTV signal. The following instructions will help you to set up your HDTV signal.
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100% utile (1/1)
‎15.04.2021 07:13

Why do I have no satellite signal?

There are several sources that may cause the lack of SAT reception such as a broken LNB, an obstructed SAT dish after a storm, broken cables, etc.
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100% utile (1/1)
‎15.04.2021 07:07
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