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FAQs

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Use the OK button on the remote control to open the channel list, select Channel Mode and then Sort. Set this to Normal to be able to move HD and SD channels freely.
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The appropriate firmware update improves Dolby Atmos sound quality. It is installed via USB stick and causes the television to restart automatically.
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Here we answer frequently asked questions about your VIDAA TV.
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Delete all messages and notifications in the settings under Messages.
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Log in with your MEDION account, activate Bytes & Benefits and secure exclusive benefits when you make a purchase.
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Go to the HBBTV settings menu item and select HBBTV support. Activate or deactivate the setting as desired.
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To change the channel order, select the Channel Movement option in the TV menu and use the arrow keys to move the channels to the desired position.
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Our service app for Windows and Android devices tests your product for all possible sources of error.
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Here you will find information and packaging instructions for MEDION products in case of service.
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If a Bluetooth remote control is not used for a longer period of time, it can transmit inputs twice. Unpairing and reconnecting solves the problem in the short term.
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Download the Google Home app for this.
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A 4K UHD TV box converts the signal and enables high-resolution reception on the TV via HDMI.
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These are available in our spare parts shop. Enter the MSN or model designation of the main product to identify the required spare part.
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Picture and sound may be asynchronous due to internet problems, insufficient computer performance or different frame rates. Using a LAN cable and testing with other files can help.
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First log in to the service homepage or create an account. You can then enter the specific MSN of your device under My account and Register new product.
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Appliances become warm when the ambient temperature is high, the ventilation is blocked or many programmes are running. Regular cleaning and limiting parallel processes can help.
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Installations often fail due to insufficient storage space or incompatibility. With smart TVs, apps only work on Android devices or specific portals.
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The screws are located in the bag with the remote control and in the box of the stand. There is an additional screw in the battery compartment of the remote control.
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Each appliance has a type plate with MSN / MD number. Depending on the appliance type, this can be found on the underside, rear, inside or on the packaging.
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The serial number is written on a sticker on the back of the Smart TV, sometimes S / N is not noted in front of the number.
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