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FAQs

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MEDION devices use an alphanumeric code. Contact the manufacturer of the universal remote control, as the codes are defined there and vary depending on the remote control.
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Check in the settings under HDMI EDID whether HDMI 1.4 is selected and change it from 2.0 to 1.4 if necessary.
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Here you can find useful information about the Iconic Arcade.
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Here we answer frequently asked questions about your VIDAA TV.
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Clouding or the torch effect occurs on televisions with side LED backlighting when the light-conducting plastic panel becomes uneven due to overheating. Avoid heat sources such as heaters or direct sunlight and ensure sufficient air circulation.
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Download the original software from the MEDION website, unzip the file on a USB stick and follow the instructions in the installation guide.
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Order a suitable remote control via the MEDION Service Shop using your MSN number or model name.
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You can use the MEDION service portal to contact us, initiate repairs, receive troubleshooting tips, register products and monitor service processes.
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To adjust the brightness, search for the corresponding settings on the device or in the software. This may vary depending on the type of device (monitor, PC, smartphone, TV).
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It means that problems occurred during the download / the web server delivered an error.
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This FAQ will help you if you are unable to install an app.
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This FAQ gives you information if the USB connection does not work.
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This could be due to a too low refresh rate (Hertz).
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Note the points in this FAQ if no HDMI signal is available.
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In the following table you will find an overview of the HDMI versions.
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Set the appropriate screen refresh rate (refresh rate).
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This FAQ will help you if the sound and picture are asynchronous.
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This FAQ offers solutions for unusual heating of the device.
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Here you will find information and packaging instructions for MEDION products in case of service.
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You can connect your MEDION TV to your soundbar via various connections. These include HDMI, AUX or the optical connection.
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