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FAQs

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Where can I find the online troubleshooting?

You can find the error diagnosis on the MEDION Service page.
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No ratings
‎05.12.2023 07:23

I have problems with the SIM card of my Xplora XGO2, what can I do?

The PIN protection must be deactivated before using.
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‎11.10.2023 10:44

How do I connect my MD 61613 fitness bracelet to my smartphone?

You can find all the information you need in this FAQ.
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‎20.09.2023 08:42

FAQs about the MEDION LIFE S2000 smartband

Answers to frequently asked questions about the LIFE S2000 smartband.
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‎12.09.2023 09:34

FAQs about the MEDION E1000 fitness wristband

Answers to frequently asked questions about the operation and configuration of the fitness wristband.
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100% helpful (1/1)
‎31.08.2023 13:49

How do I get my one-time password for the Xplora XGO2 (e.g. for ALDI TALK)?

In this FAQ you will get the necessary information.
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No ratings
‎04.07.2023 13:06

Why can't I find any results for my diagnosis (service homepage / app)?

For some error symptoms there are currently no universal answers.
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100% helpful (3/3)
‎07.06.2023 14:03

Is it possible to add multiple users of the MD 61687 scale to the Fitness Pro App?

Currently only one user can be added to the Fitness Pro App.
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100% helpful (1/1)
‎23.02.2023 07:23

My device cannot be turned off, what can I do?

The following steps may help if your device does not turn off.
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50% helpful (1/2)
‎20.04.2021 10:27

The battery is not working, what can I do?

Please make sure the battery or batteries are inserted correctly into your product.
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50% helpful (2/4)
‎20.04.2021 06:19

My device will not turn on, what can I do?

Please test another socket in another circuit.
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50% helpful (2/4)
‎20.04.2021 06:04

Why does my memory card not work?

This will tell you if your memory card is faulty.
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50% helpful (1/2)
‎15.04.2021 08:05

Why does the device not respond to the connected external power supply?

Check the primary side power supply and, if present, the on / off switch of the power supply.
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100% helpful (1/1)
‎13.04.2021 07:48

Is my power cable defective?

There may be a cable break, one of the most common signs of wear on electrical equipment.
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100% helpful (1/1)
‎25.03.2021 06:47

My device shuts itself off, what can I do?

Please check the power supply first.
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50% helpful (1/2)
‎18.03.2021 14:25
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