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Helpfulness
The battery is not working, what can I do?
Please make sure the battery or batteries are inserted correctly into your product.
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My device will not turn on, what can I do?
Please test another socket in another circuit.
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Why can't I find any results for my diagnosis (service homepage / app)?
For some error symptoms there are currently no universal answers.
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Why does my memory card not work?
This will tell you if your memory card is faulty.
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Why does the device not respond to the connected external power supply?
Check the primary side power supply and, if present, the on / off switch of the power supply.
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My device shuts itself off, what can I do?
Please check the power supply first.
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My device cannot be turned off, what can I do?
The following steps may help if your device does not turn off.
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Is my power cable defective?
There may be a cable break, one of the most common signs of wear on electrical equipment.
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What do I do if my MEDION device is defective?
You can use the MEDION service portal to contact us, initiate repairs, receive troubleshooting tips, register products and monitor service processes.
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FAQs on packaging instructions for MEDION products in the event of servicing
Here you will find information and packaging instructions for MEDION products in case of service.
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Where can I find the online troubleshooting?
You can find the error diagnosis on the MEDION Service page.
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FAQs about the MEDION LIFE S2000 smartband
Answers to frequently asked questions about the LIFE S2000 smartband.
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FAQs about the MEDION E1000 fitness wristband
Answers to frequently asked questions about the operation and configuration of the fitness wristband.
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I have problems with the SIM card of my Xplora XGO2, what can I do?
The PIN protection must be deactivated before using.
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How do I get my one-time password for the Xplora XGO2 (e.g. for ALDI TALK)?
In this FAQ you will get the necessary information.
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Is it possible to add multiple users of the MD 61687 scale to the Fitness Pro App?
Currently only one user can be added to the Fitness Pro App.
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How do I connect my MD 61613 fitness bracelet to my smartphone?
You can find all the information you need in this FAQ.
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Featured article
What are the system requirements for Windows 11?
Whether Windows 11 can be installed on your computer depends on the hardware of your computer.
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Featured article
How do I switch out of Windows 10 in S mode?
Microsoft offers a free app for this purpose in the App Store.
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How can you fix Windows 10 Update errors downloading installation files?
Windows 10 Update errors downloading installation files
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