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FAQs about the WLAN socket MD 18663

Answers to common questions about set-up and use.

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100% helpful (1/1)

‎16.01.2024 14:27

The battery is not working, what can I do?

Please make sure the battery or batteries are inserted correctly into your product.

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50% helpful (2/4)

‎20.04.2021 06:19

What functions does the robot vacuum cleaner MEDION X40 SW have in offline mode?

The robot vacuum cleaner can only be used offline by pressing the start / pause button for vacuuming and mopping, as well as returning to the charging station. Many advanced functions and scheduled cleaning are not available without the app.

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100% helpful (1/1)

‎28.10.2024 11:52

FAQs on packaging instructions for MEDION products in the event of servicing

Here you will find information and packaging instructions for MEDION products in case of service.

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100% helpful (1/1)

‎15.09.2025 08:22

FAQs for cleaning robotic vacuum cleaners.

You can find useful tips on cleaning your robot vacuum cleaner here.

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100% helpful (1/1)

‎12.03.2024 08:43

How do I clean the sensors of my robot vacuum cleaner?

Clean the sensor surfaces with a dry cloth.

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100% helpful (1/1)

‎11.12.2023 12:49

How do I update the firmware for the alarm system?

This FAQ explains how to update the firmware.

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100% helpful (1/1)

‎16.01.2024 14:37

FAQs about the MEDION Service App

Our service app for Windows and Android devices tests your product for all possible sources of error.

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100% helpful (2/2)

‎30.09.2025 19:59

My device will not turn on, what can I do?

Please test another socket in another circuit.

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50% helpful (2/4)

‎20.04.2021 06:04

Why does the connected microphone not work?

Check if the microphone is connected to the correct input.

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100% helpful (1/1)

‎16.04.2021 08:07

Why is the quality of the sound so bad? (Smart Home / Photo / Video)

This could be due to the sound settings.

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50% helpful (1/2)

‎15.04.2021 11:03

Why does my infrared remote control not work?

The function of infrared connections requires unrestricted visual contact.

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100% helpful (1/1)

‎15.04.2021 08:10

Why does my memory card not work?

This will tell you if your memory card is faulty.

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50% helpful (1/2)

‎15.04.2021 08:05

How can I perform a function test on my remote control?

You can test with a digital camera if the remote control emits a signal.

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100% helpful (2/2)

‎13.04.2021 07:55

Why does the fuse trips when the device is switched on?

First, attach your device to a different power outlet and see if this results in the fuse tripping.

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100% helpful (1/1)

‎17.03.2021 05:49

What can I do if my device stops responding or hangs?

In this case, a residual current discharge (power supply reset) can help.

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67% helpful (2/3)

‎25.03.2021 10:12

What can I do if my memory card is no longer recognized?

If your memory card is no longer recognized, it needs to be repaired or replaced.

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100% helpful (1/1)

‎09.03.2021 07:31

Why does the device not respond to the connected external power supply?

Check the primary side power supply and, if present, the on / off switch of the power supply.

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100% helpful (1/1)

‎13.04.2021 07:48

My device shuts itself off, what can I do?

Please check the power supply first.

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50% helpful (1/2)

‎18.03.2021 14:25

My device cannot be turned off, what can I do?

The following steps may help if your device does not turn off.

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50% helpful (1/2)

‎20.04.2021 10:27

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What are the system requirements for Windows 11?

Windows 11 requires at least a 1 GHz processor with 2 cores, 4 GB RAM, 64 GB storage space, TPM 2.0 and DirectX 12-capable graphics. Internet and a Microsoft account are required to install Windows 11 Home.

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100% helpful (3/3)

‎18.10.2024 13:19