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FAQs

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What can I do if my memory card is no longer recognized?

If your memory card is no longer recognized, it needs to be repaired or replaced.
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100% helpful (1/1)
‎09.03.2021 07:31

Why does the device not respond to the connected external power supply?

Check the primary side power supply and, if present, the on / off switch of the power supply.
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100% helpful (1/1)
‎13.04.2021 07:48

My device shuts itself off, what can I do?

Please check the power supply first.
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50% helpful (1/2)
‎18.03.2021 14:25

My device cannot be turned off, what can I do?

The following steps may help if your device does not turn off.
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50% helpful (1/2)
‎20.04.2021 10:27

Is my power cable defective?

There may be a cable break, one of the most common signs of wear on electrical equipment.
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100% helpful (1/1)
‎25.03.2021 06:47

The vacuum cleaner ignores the virtual wall, what can I do?

Due to the routine clockwise rotation of the vacuum cleaner, it happens that the device themselve cover the virtual wall.
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100% helpful (2/2)
‎03.03.2021 06:26

How do I get firmware updates for the alarm system MEDION P85770?

The alarm center receives firmware updates via OTA (Over the Air).
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100% helpful (1/1)
‎09.03.2021 07:27

FAQs about the MEDION X50+ SW Robot Vacuum Cleaner

In this FAQ you will find useful information about your robot vacuum cleaner.
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No ratings
‎04.01.2024 11:42

Why does the floor remain wet after my robot vacuum cleaner has mopped?

You can change the amount of water dispensed in the Life+ app.
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No ratings
‎11.12.2023 16:29

How do I set up a Wi-Fi connection for my robot vacuum cleaner?

Follow the individual points in this FAQ.
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‎12.12.2023 06:30

Can I use cleaning agents with my robot vacuum cleaner?

Additional cleaning agents can damage the robot vacuum cleaner.
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‎11.12.2023 13:02

How do I carry out a residual current discharge on my robot vacuum cleaner?

Follow the instructions in this FAQ.
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‎11.12.2023 12:59

How do I check the pressure resistance of my robot vacuum cleaner's shock sensors?

Follow the steps mentioned in this FAQ.
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No ratings
‎11.12.2023 12:53

Where can I find the online troubleshooting?

You can find the error diagnosis on the MEDION Service page.
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‎18.12.2023 12:40

Why do I get the error message: Please check clean water tank?

The sensors are probably dirty or corroded. Here we explain how to proceed.
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100% helpful (1/1)
‎02.01.2024 13:39

Why do I get the error message: Please check dirty watertank on my MD 18379 mopping robot?

The contacts of the dirty water tank are dirty, clean them carefully.
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No ratings
‎11.10.2023 10:49

What do I do if I have a swollen battery on my unit?

Do not connect the unit to the power supply and follow the further procedure in this FAQ.
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‎11.10.2023 10:44

How can I register the door / window sensor in my alarm system?

The sensors are set up via the Smart Home app.
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‎12.04.2022 09:49

FAQs on the wireless doorbell MEDION E85010

Here you will find general information about your wireless doorbell.
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0% helpful (0/1)
‎13.10.2021 14:06

How can I replace the battery of my Robot Vacuum Cleaner MD 18871?

Open the maintenance door on the underside of the Robot vacuum Cleaner.
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No ratings
‎25.09.2023 10:30
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