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FAQs

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There may be a cable break, one of the most common signs of wear on electrical equipment.
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Due to the routine clockwise rotation of the vacuum cleaner, it happens that the device themselve cover the virtual wall.
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The alarm center receives firmware updates via OTA (Over the Air).
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In standby mode, press the ‘Start time’ button on the remote control until the time flashes on the display. Then press the yellow button on the remote control to confirm the setting.
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If the MEDION Life+ app reports that the user does not exist, use the Forgot Password function on the MEDION website to receive a new password by e-mail.
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You can use the MEDION service portal to contact us, initiate repairs, receive troubleshooting tips, register products and monitor service processes.
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During cooling, the compressor continues to run.
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The temperature settings range between 16° C and 32° C (60.8° F and 89.6° Fahrenheit).
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This can be rectified by updating the device firmware to version V0.3.7.
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In this FAQ you will find useful information about your robot vacuum cleaner.
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You can change the amount of water dispensed in the Life+ app.
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Install the Life+ app, connect your smartphone to a 2.4 GHz Wi-Fi network and follow the instructions in the app to pair the robot vacuum cleaner. After a successful connection, the app will display a confirmation message.
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Additional cleaning agents can damage the robot vacuum cleaner.
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Switch off the robot vacuum cleaner, remove the battery, press the main switch several times or press and hold the on / off switch. Then reinsert the battery and restart the appliance.
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Switch off the device, clean the lens on the bumper and test the mobility of the bumper. Then lift the robot and check the underside of the front bumper for foreign objects, which should be removed if necessary.
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You can find the error diagnosis on the MEDION Service page.
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The error message “Please check clean water tank” can be caused by dirty detectors in the water tank. Cleaning with a salt solution or pH-neutral cleaning agent can help. Also check and clean the dirty water intake opening and the fresh water nozzle.
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The contacts of the dirty water tank are dirty, clean them carefully.
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This may be caused by a swollen battery, which poses a fire risk. MEDION advises you not to use or charge the device and to prepare it safely for disposal.
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The sensors are set up via the Smart Home app.
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