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FAQs

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You can find the error diagnosis on the MEDION Service page.
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The error message “Please check clean water tank” can be caused by dirty detectors in the water tank. Cleaning with a salt solution or pH-neutral cleaning agent can help. Also check and clean the dirty water intake opening and the fresh water nozzle.
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The contacts of the dirty water tank are dirty, clean them carefully.
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This may be caused by a swollen battery, which poses a fire risk. MEDION advises you not to use or charge the device and to prepare it safely for disposal.
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The sensors are set up via the Smart Home app.
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Here you will find general information about your wireless doorbell.
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Open the maintenance door on the underside of the Robot vacuum Cleaner.
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