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FAQs

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Why can't I find any results for my diagnosis (service homepage / app)?

For some error symptoms there are currently no universal answers.
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100% helpful (3/3)
‎07.06.2023 14:03

Why does the fuse trips when the device is switched on?

First, attach your device to a different power outlet and see if this results in the fuse tripping.
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100% helpful (1/1)
‎17.03.2021 05:49

Why is my internet radio silent?

The radio catalog provider has been changed.
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100% helpful (1/1)
‎03.03.2021 07:49

FAQs on Wi-Fi connections

Here you will find answers to the most common questions about Wi-Fi connections.
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100% helpful (1/1)
‎30.04.2024 10:33

FAQs on packaging instructions for MEDION products in the event of servicing

Here you will find information and packaging instructions for MEDION products in case of service.
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100% helpful (1/1)
‎17.01.2024 11:00

Can I connect my Robot Vacuum Cleaner MD 18861 to a new WiFi?

Tips for changing a WLAN system to a new one.
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100% helpful (1/1)
‎25.09.2023 12:24

What can I do if my device stops responding or hangs?

In this case, a residual current discharge (power supply reset) can help.
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67% helpful (2/3)
‎25.03.2021 10:12

My device will not turn on, what can I do?

Please test another socket in another circuit.
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50% helpful (2/4)
‎20.04.2021 06:04

What do I do if my MEDION device is defective?

You can use the MEDION service portal to contact us, initiate repairs, receive troubleshooting tips, register products and monitor service processes.
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No ratings
‎01.10.2024 12:58

Why is the device not connecting to the Wi-Fi network?

This FAQ will help you with problems with your Wi-Fi network.
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No ratings
‎06.05.2024 07:08

Where can I find the online troubleshooting?

You can find the error diagnosis on the MEDION Service page.
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No ratings
‎18.12.2023 12:40

Why doesn't my Internet radio play https podcasts?

Unfortunately, https links are not supported by older Internet radios.
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No ratings
‎06.01.2022 08:50

How can I register the door / window sensor in my alarm system?

The sensors are set up via the Smart Home app.
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No ratings
‎12.04.2022 09:49

How can I establish an Internet connection with my Micro Audio System MD 44007?

Install the MEDION Speaker App, activate the Wi-Fi mode on the MD 44007 and follow the app's instructions to connect via your smartphone's Wi-Fi settings.
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No ratings
‎18.10.2024 10:39

How to reset my mobile LTE hotspot to factory settings?

Press the Power and WPS buttons simultaneously. Press and hold the buttons for 3 seconds.
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No ratings
‎07.11.2024 14:09
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