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Helpfulness
My device will not turn on, what can I do?
Please test another socket in another circuit.
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Why can't I find any results for my diagnosis (service homepage / app)?
For some error symptoms there are currently no universal answers.
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Why does the fuse trips when the device is switched on?
First, attach your device to a different power outlet and see if this results in the fuse tripping.
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What can I do if my device stops responding or hangs?
In this case, a residual current discharge (power supply reset) can help.
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Why is my internet radio silent?
The radio catalog provider has been changed.
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What do I do if my MEDION device is defective?
You can use the MEDION service portal to contact us, initiate repairs, receive troubleshooting tips, register products and monitor service processes.
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Why is the device not connecting to the Wi-Fi network?
This FAQ will help you with problems with your Wi-Fi network.
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FAQs on Wi-Fi connections
Here you will find answers to the most common questions about Wi-Fi connections.
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FAQs on packaging instructions for MEDION products in the event of servicing
Here you will find information and packaging instructions for MEDION products in case of service.
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Where can I find the online troubleshooting?
You can find the error diagnosis on the MEDION Service page.
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Why doesn't my Internet radio play https podcasts?
Unfortunately, https links are not supported by older Internet radios.
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How can I register the door / window sensor in my alarm system?
The sensors are set up via the Smart Home app.
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How can I establish an Internet connection with my Micro Audio System MD 44007?
The connection is established via the MEDION Speaker App.
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Can I connect my Robot Vacuum Cleaner MD 18861 to a new WiFi?
Tips for changing a WLAN system to a new one.
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How to reset my mobile LTE hotspot to factory settings?
In this FAQ, we will explain how you can reset your hotspot to factory settings.
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Featured Knowledge Base Article
What are the system requirements for Windows 11?
Whether Windows 11 can be installed on your computer depends on the hardware of your computer.
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Featured Knowledge Base Article
How do I switch out of Windows 10 in S mode?
Microsoft offers a free app for this purpose in the App Store.
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Featured Knowledge Base Article
How can you fix Windows 10 Update errors downloading installation files?
Windows 10 Update errors downloading installation files
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