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Why can't I find any results for my diagnosis (service homepage / app)?
For some error symptoms there are currently no universal answers.
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My Windows 10 computer does not play any sound.
Windows offers the troubleshooting app for sound problems.
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Why can't I connect my mouse and keyboard set?
The Bluetooth dongle may only be connected to PCs / notebooks that do not have their own Bluetooth chip installed.
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Why is the touchpad of my laptop without function?
Helpful hints about the touchpad.
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Why does my device has a shorter battery life than specified?
In this article we explain why the battery life of your device may differ from the manufacturer's specifications.
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Why do some keys output different characters than printed?
Depending on the selected language, keyboards have different layouts.
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My computer asks for a BitLocker key, where can I find it?
The necessary procedure is explained in this FAQ.
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How do I turn Fast Startup off or on in Windows?
You can find the setting in the Control Panel under Power Options.
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What is Winget and how and for what do I use it?
The winget command line tool can be used to search, install, update and configure applications.
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How to create a local Windows account?
If you don't want to register a Microsoft account, you can alternatively create a local account.
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What is the purpose of the Fn key?
The Fn key is a special key found especially on notebooks or netbooks.
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Why doesn't my computer play Ultra HD Blu-Ray discs anymore?
Intel processors from the Core-i-11000 model series and newer no longer have the necessary security feature SGX.
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How do I quickly find out the installed BIOS version (UEFI)?
The MSInfo32.exe program available under all current Windows versions can be used for this purpose.
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What is the meaning of the keys of M.2 SSDs?
Depending on which interfaces are provided by a M.2 connector, a specific form of the connection is used.
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Can I run XMP RAM in non XMP capable devices?
XMP RAM can be used in any device. Here you can find more information about it.
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Why does my HDD / SSD have less space than specified?
Different numeral systems cause storage capacities to be represented differently.
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Why can't I launch Power Recovery from Cyberlink?
Tips and tricks on how to reset your system.
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Why can't I leave the S mode?
Temporarily install another language, change your system to it and now exit S-mode.
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How do I change the system language in Windows?
You'll first need to install its language pack (if it's available).
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My device cannot be turned off, what can I do?
The following steps may help if your device does not turn off.
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Featured Knowledge Base Article
How do I switch out of Windows 10 in S mode?
Microsoft offers a free app for this purpose in the App Store.
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Featured Knowledge Base Article
How can you fix Windows 10 Update errors downloading installation files?
Windows 10 Update errors downloading installation files
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