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FAQs

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Here we explain why your device cannot be switched on or the programme does not start.
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Here we explain why the door does not close properly or too quickly.
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Here you will find information and packaging instructions for MEDION products in case of service.
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This FAQ explains how to update the firmware.
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Here we explain why the dishes remain dirty after the cleaning process.
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This can be caused by a lime layer on the floor.
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Answers to common questions about set-up and use.
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In this FAQ you will find useful information about your robot vacuum cleaner.
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Follow the points in this FAQ.
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Follow the instructions in this FAQ.
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This FAQ explains how to save a map.
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Here we explain why the appliance has rust stains.
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In this FAQ we explain what the error code E4 means and give you possible solutions.
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The sensors are probably dirty or corroded. Here we explain how to proceed.
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You can find the error diagnosis on the MEDION Service page.
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Follow the individual points in this FAQ.
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You can change the amount of water dispensed in the Life+ app.
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Additional cleaning agents can damage the robot vacuum cleaner.
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Follow the instructions in this FAQ.
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Follow the steps mentioned in this FAQ.
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