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FAQs

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Due to different jack standards (CTIA / OMTP), the microphone is not recognized. A suitable adapter or splitter will solve the problem.
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The appropriate firmware update improves Dolby Atmos sound quality. It is installed via USB stick and causes the television to restart automatically.
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Increase the volume of the external source and then set the overall volume on the radio to a comfortable level.
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Log in with your MEDION account, activate Bytes & Benefits and secure exclusive benefits when you make a purchase.
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The display is dimmed during the firmware update.
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Charge the discharged battery of your job site radio sufficiently before switching it on again.
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Press the reset opening on the back to be able to operate the device again.
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Our service app for Windows and Android devices tests your product for all possible sources of error.
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Here you will find information and packaging instructions for MEDION products in case of service.
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These are available in our spare parts shop. Enter the MSN or model designation of the main product to identify the required spare part.
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First log in to the service homepage or create an account. You can then enter the specific MSN of your device under My account and Register new product.
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Each appliance has a type plate with MSN / MD number. Depending on the appliance type, this can be found on the underside, rear, inside or on the packaging.
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Check the HDMI cable and the input source on the TV. For high-resolution signals, use an HDMI cable from standard 2.0.
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Check the connection and try different USB sticks. A sufficient power supply to the USB port is also required.
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You can use the antenna connection with either the included wire antenna or another antenna that has a coaxial plug.
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Sparks occur if the mains cable is plugged in before connecting to the audio system. To avoid this, first insert the plug into the device and then into the socket.
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MEDION devices use an alphanumeric code. Contact the manufacturer of the universal remote control, as the codes are defined there and vary depending on the remote control.
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Check in the settings under HDMI EDID whether HDMI 1.4 is selected and change it from 2.0 to 1.4 if necessary.
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Search for the desired channel and then press the AMS / MEM button. Use the fast forward or rewind buttons to select a memory location and save the process by pressing the play button.
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Install the firmware upgrade by downloading the appropriate file, transferring it to a USB stick and updating the device. A factory reset is required after the upgrade.
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