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FAQs

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Check if the microphone is connected to the correct input.
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If the volume on your product changes automatically, check whether the volume buttons on the device are operable or jammed.
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For some error symptoms there are currently no universal answers.
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Maybe your device was paired with two speakers during the quality control in the factory via Bluetooth, and this pairing hasn`t been canceled yet.
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To ensure that the stations are stored correctly and not misaligned, perform a channel scan again as described in the user manual.
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The function of infrared connections requires unrestricted visual contact.
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You can test with a digital camera if the remote control emits a signal.
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If your memory card is no longer recognized, it needs to be repaired or replaced.
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Check the primary side power supply and, if present, the on / off switch of the power supply.
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There may be a cable break, one of the most common signs of wear on electrical equipment.
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The radio catalog provider has been changed.
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The appropriate firmware update improves Dolby Atmos sound quality. It is installed via USB stick and causes the television to restart automatically.
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Log in with your MEDION account, activate Bytes & Benefits and secure exclusive benefits when you make a purchase.
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Press the reset opening on the back to be able to operate the device again.
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These are available in our spare parts shop. Enter the MSN or model designation of the main product to identify the required spare part.
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First log in to the service homepage or create an account. You can then enter the specific MSN of your device under My account and Register new product.
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Each appliance has a type plate with MSN / MD number. Depending on the appliance type, this can be found on the underside, rear, inside or on the packaging.
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You can use the antenna connection with either the included wire antenna or another antenna that has a coaxial plug.
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It means that problems occurred during the download / the web server delivered an error.
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Search for the desired channel and then press the AMS / MEM button. Use the fast forward or rewind buttons to select a memory location and save the process by pressing the play button.
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