FAQs

Update drivers via Windows Update or Device Manager and check the success via the driver date in the Device Manager.

This FAQ tells you how to proceed.

BIOS updates are requested for the current MEDION devices

Open the Start menu and click on ‘Restart’ while holding down the ‘Shift’ key. Then select ‘Troubleshooting’, ‘Advanced options’ and then ‘UEFI firmware settings’ to go directly to the BIOS.

Here you can find useful information about the Iconic Arcade.

Here you will find answers to the most common questions about Wi-Fi connections.

Check the Device Manager (Windows key + X) under ‘Security devices’ for the TPM version. If no TPM is displayed, it may need to be activated in the BIOS.

This FAQ will help you with problems with your Wi-Fi network.

Our service app for Windows and Android devices tests your product for all possible sources of error.

Check the connection and try different USB sticks. A sufficient power supply to the USB port is also required.

Switch off the keyboard, remove the 2.4G receiver, press ESC + Q and plug the receiver back in. For the mouse, hold down the scroll wheel and the right mouse button while switching it on and then plug in the receiver. Bring both devices close to the receiver until the flashing stops.

Here you will find solutions for solving Bluetooth problems.

Windows offers Troubleshooting app for sound issues.

Bluetooth pairing problems can be caused by device settings or app authorisations. Check all devices and apps involved to resolve connection problems.

In this case, a residual current discharge (power supply reset) can help.

Depending on which interfaces are provided by a M.2 connector, a specific form of the connection is used.

Answers to common questions about the Intel Management Engine (SA-00086) vulnerability.

Answers to the most common questions about the processor vulnerabilities and attack scenarios Meltdown and Spectre.

In case of app problems, follow the points in this FAQ.

Set the appropriate screen refresh rate (refresh rate).