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FAQs

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The appliance is always switched on using the power button.
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The display sensor must be recalibrated.
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The position of the notebook does not affect its cooling performance. As soon as the hoses are connected, the water circuit is a closed system with a pump in the external cooling kit.
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Keep Windows and the SSD firmware up to date to maintain the stability of your ERAZER PC. You can find instructions and downloads via the link provided or on the MEDION service homepage.
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The aluminium cutlery or other aluminium parts must not come into contact with the dishes.
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First, please check whether all inlet valves are open.
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Check the individual faults in the table. Contact MEDION Service to rectify technical problems such as sensor or motor failures.
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This can happen if the wrong cleaner is used.
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The 230 V AC output is automatically switched off after 60-80 minutes to protect the battery from deep discharge.
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It should only be carried out if system instabilities occur, new hardware is installed or the manufacturer recommends the update.
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This can happen due to a combination of too soft water and too much detergent.
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This can happen if there are too few dishes in the appliance during the wash cycle.
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The screws are located in the bag with the remote control and in the box of the stand. There is an additional screw in the battery compartment of the remote control.
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Press the up and down buttons for 10 seconds.
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First log in to the service homepage or create an account. You can then enter the specific MSN of your device under My account and Register new product.
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The ERAZER ControlCenter software can be used to activate or deactivate the USB ports in sleep mode or when switched off, even without a connected power supply unit.
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A subsequent update will fix the problem.
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These are available in our spare parts shop. Enter the MSN or model designation of the main product to identify the required spare part.
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Insert the USB dongle to install the driver, remove it, start the search with Fn + dongle and then insert it again. For the mouse, charge it via USB cable and switch it on.
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Promotional codes / keys will be sent 14 days after receipt of the goods. Check the SPAM folder of your e-mail account via a browser.
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